Hiring.fm
Haier Europe

Export OTD Specialist

Vimercate (MB) Full time

Job Posting Title

Export OTD Specialist

The challenge

An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals.

What you will do

Working within a team of Order to Delivery Specialists, the successful candidate with work with sales and logistics colleagues and the company’s customers to ensure the smooth and effective processing of orders from receipt through delivery to cash collection. The candidate will be responsible for executing key activities of the Order to Delivery Cycle, including update of prices, promotions and customer data, processing delivery and collection orders, checking product availability and order details, booking deliveries and resolving any customer queries to ensure on time payments from customers and skilled on Letter of Credit and Cash Against Documents Management.

Day to day responsibilities

  • Order to Delivery activities

  • Daily processing of all orders received

  • Checking of order details, delivery location, prices, quantities

  • Checking product availability

  • Booking of deliveries with customers

  • Invoicing

  • Delivery/customer dispute resolution

Manage customer and price files

  • Keep price files updated with information received from sales teams

  • Ensure all customer data is correct

Process all customer claims

  • Return Order with Credit/Debit Note

Liaise with customers

  • Ongoing management and update of order, delivery and invoicing processes

  • Problem solving and dispute resolution of Order to Delivery issues

Liaise with internal colleagues

  • Working with sales and finance teams to ensure smooth operation of Order to Delivery process

  • Working with supply chain and logistics to ensure customer demand can be fulfilled on time and in full

  • Provide feedback and analysis of issues and opportunities to support management control

  • Working with Third Parties (Forwarder, Bank, Inspection Company, Chamber of Commerce, Consulate) for the issuing of all the shipping documents additional to invoice, for negotiation of the Letter of Credit and/or CAD).

What you need to succeed

Education

A degree in a finance related discipline and/ or experience of working within a finance, logistic or order processing role

Professional Experience

Experience in a fast- moving business

Ability to use Microsoft Office packages, including a working knowledge of Excel/Word

Customer focused

Languages

English and French

Preferred qualifications & soft skills

Proactive problem solver

Comfortable with interpreting financial and logistic information

Can process and understand information in a logical way

#LI-DNI

Haier Europe is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.