Expert On Alert On-Site Technical Specialist

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Expert On Alert On-Site Technical Specialist – Fort Worth, TX

Who will you be working with?

As part of a high performing team within the Remote Monitoring and Diagnostics group, this role works on-site with BNSF (the customer) to troubleshoot Wabtec locomotives utilizing the Expert on Alert™ platform.

In addition to working closely with fellow Wabtec team members, this role regularly fields requests from BNSF Managers of Equipment Operations (MEOs), Road Foremen of Engines (RFE) and Managers of Locomotive Utilization (MLU) where influence and quick action is key to success.

Please note: the daily reporting location for this position is BNSF Corporate Headquarters located at 2500 Lou Menk Dr., Fort Worth, TX.  

How will you make a difference?

The EOA on-site Technical Specialist is responsible for the day-to-day operational/technical tasks supporting the BNSF account. This includes monitoring and documenting the execution of Global Performance Optimization Center repair recommendations and creating/maintaining all daily/weekly/monthly scorecards and process/procedural documents, among other tasks.

This will include maintaining good working internal and external relationships with Wabtec and BNSF field and management teams. All of this with the singular goal of assisting our customer in keeping their GE/Wabtec locomotive fleet running at optimal levels.

What will your typical day look like?

• The EOA on-site technical team is a 24/7/365 technical team of experts providing around-the-clock real-time support to our customer (BNSF Railway). This role will directly support a 24/7 schedule and may be assigned a dedicated shift (set days and hours) and/or be required to flex to provide coverage as necessary.
• Working with BNSF personnel to troubleshoot Wabtec locomotives and train issues to resolution, reducing or eliminating delay times and road failures. This could include indirect or direct discussion with BNSF road crews utilizing BNSF call protocols.
• Providing technical guidance to BNSF, reliability specialists, operations and field teams while keeping safety in the forefront.
• Managing daily operations of the Expert On Alert™ platform at BNSF including all scorecards, training documents and communication subsystems.
• Support Prognostics & preventative failure process to limit over the road failures.
• Liaison between business owners and technical team, preparing high level communication for senior Wabtec and BNSF leadership as required.
• Data collection and reporting as required; supporting customer needs & internal requirements.
• Provide leadership and project level management in the planning, evaluation, design, development, implementation, operation, and control of IT solutions.
• Act as an E.O.A Subject Matter Expert (SME), provide assistance and training to customer on platform use including owning the customer experience by being part of the "front line” providing leadership to expedite daily operational customer satisfaction.
• Work with internal Wabtec field teams to provide notice of locomotive conditions to various stakeholders, shops, warranty managers, fleet program managers etc.
• Supporting projects for Wabtec and the customer
• Work as a business partner with business leaders and users to evaluate/improve business processes and arrive at mutual, cost-effective solutions
• Prepare and present project plans, status reports to key internal / external stakeholders
• Assist with testing and piloting NPI’s
• All other duties as required to support changing MSA and customer needs.

What do we want to know about you?

• Bachelor’s degree from an accredited university or college, preferably in a technical discipline
  • OR a high school diploma/GED with at least 4 years of experience in a support or field engineering role

• Willingness to work various shifts on various days including weekends and holidays / on-call. This includes night shift coverage.
• Expertise with Wabtec AC/DC EVO, Tier4, Dash 8, Dash 9 locomotive platforms – including the understanding of how the various subsystems work and how to troubleshoot them.

• Wabtec Level 1 or above TA/TD certification
• Experience with RM&D repair recommendations (RX’s)
• Knowledge of field operations and limitations using railroads GOI
• Knowledge of all locomotive subsystems, engine, traction, cooling, electric, etc.
• Confident speaker, who maintains a professional demeanor when clearly and concisely articulating troubleshooting or locomotive next steps
• Strong MS Office skills including advanced MS Excel knowledge and skills
• Knowledge in materials management, operations, inventory control and logistics
• Limited travel to support specific business or customer needs
• Ability to manage multiple, conflicting priorities
• Strong analytical skills and problem solving capabilities
• Experience in a field site, shop or manufacturing environment is preferred
• Proactive, driving personality - dedicated to serving the customer
• Independent worker focused on timely execution

• Six Sigma Green Belt or Black Belt Certified
• Knowledge of Wabtec Services business and operations
• Excellent interpersonal, communication, presenting and organizational skills
• Sound business acumen and proven leadership skills
• Capable of making decisions facing limited or conflicting data
• Demonstrated cross-functional influencing skills
• General Rail industry knowledge and experience
• The ability to maintain reliable and predictable attendance
• Ability to complete Wabtec Level 1 Technical Training within the prescribed timeframe - if not already certified
• A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal

What about the physical demands of the job?

• Able to be physically onsite at the customer facility (address listed above) during assigned working hours
• Speaking and hearing in English
• Typing and operating a computer
• Working overnight shifts and multiple days in a row, as required and based on assigned shift and/or additional coverage needed  
• You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.
• If/when required to travel to a field location:
  • Standing for long periods of time
  • Walking throughout the day
  • Walking up and down stairs
  • Climbing on/off of locomotives
  • Observing small writing and labels
  • Fitting into small or tight spaces if/when needed
  • Wearing all required personal protective gear (hardhat, steel toe boots, ear plugs, eye protection)

Our job titles may span more than one career level. The salary range for this role is between

$67,400.00-$96,000.00

The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include an annual bonus, if eligible.

Who are we?