EUC Dev Ops Engineer
As an EUC Dev Ops Engineer, you will be responsible for leading the management and optimization of our Digital Employee Experience (DEX) platform, with a focus on tools like Nexthink. This role is critical to enhancing visibility into end-user device health, performance, and experience across the enterprise.
You’ll be the primary engineer responsible for configuring, maintaining, and evolving our DEX tooling, partnering closely with EUC, InfoSec, and other IT teams to drive actionable insights and improve the digital workplace.
What You’ll Do
- Oversee the end-to-end administration/operation of Nexthink or similar DEX platforms, ensuring optimal performance and governance.
- Design and implement dashboards, alerts, and automation to monitor device health and user experience
- Collaborate with other IS teams to align device inventory, compliance, and telemetry data
- Develop and maintain integrations with other IT systems (e.g., CMDB, patching tools, ticketing platforms)
- Support reporting and analytics for device compliance, performance, and usage trends
- Drive continuous improvement in DEX strategy and tooling based on business needs and user feedback
- Participate in sprint planning, story refinement, and DevOps best practices within EUC
What You’ll Need
- 3+ years of experience in EUC, DevOps, or IT Operations roles
- Hands-on experience with Nexthink or similar DEX platforms (e.g., Lakeside, ControlUp)
- Strong scripting and automation skills (PowerShell, Python, etc.)
- Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF)
- Experience with data visualization and reporting tools
- Excellent communication and cross-functional collaboration skills
- Knowledge of device compliance frameworks and lifecycle management
Bonus Skills
- Experience with cloud-based EUC environments (Azure Virtual Desktop, Citrix Cloud)
- Exposure to ITIL practices and service management workflows
- Understanding of InfoSec policies and endpoint security tools
Why Join Us?
- Be at the forefront of transforming digital employee experience
- Work with cutting-edge tools and a forward-thinking EUC team
- Influence enterprise-wide visibility and decision-making
- Competitive compensation, benefits, and growth opportunities
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer