Enterprise Specialist

We have an opening within Envoy's dedicated Customer Relations team for a client facing Enterprise Specialist. The Enterprise Specialist is responsible for assisting Envoy's clients with a proactive approach to driving solutions to customer issues. Allowing for greater adoption and retention to improve service and growth for our customers.

As our Enterprise Specialist, you will be required to: 

• Use a consultative and proactive approach to manage and be the primary point of contact for those accounts assigned to you
• Offline and custom workflows will require creative and strategic decision making to ensure a high level of service delivery for both HRs and employees  
• Act as a liaison with law firm(s) to ensure seamless service delivery between Envoy / law firm(s) and the customer   
• Proactively monitor data and reports through the Envoy Global portal and analyze findings to provide to leadership and customer feedback upon request.
• Provide proposed solutions to leadership as well as the customer.
• Open cases in the Envoy platform  
• Contact managers for job descriptions and any additional matters that arise
• Organize Public Access Files in the Envoy platform  
• Respond to case status inquiries from managers and employees  
• Organize Public Access Files in the Envoy platform
• Undertake additional services asked of by the client to assist in their immigration workflow  

To apply for this role, you should possess the following skills, experience and qualifications: 

• Strong knowledge of procedural requirements for various types of non-immigrant and immigrant visas
• Solid MS Word, Excel, spelling, grammar, and typing skills
• Excellent verbal and written communication skills
• Excellent application of the English language (written and verbal)
• Sound ability to demonstrate analytical problem-solving skills within a fast-paced environment
• Excellent attention to detail, organizational abilities, including strong multi-tasking skills
• Demonstrated experience achieving a high level of productivity and accuracy in previous roles
• Experience managing a large portfolio/caseload (ability to work well under pressure and with deadlines)
• 2 years of full time EMEA Employment Immigration Experience (EMEA preferred)
• Bachelor's Degree in a related discipline - highly advantageous 

 

In return, you will work for a supportive, employee-focused organization that encourages staff to achieve a work-life balance, teamwork, and communication on a global scale with other offices.

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Annual Base Salary Range- £55,000 - £65,000