Engineering Supervisor, GPM Laboratory Operations (Hybrid - Acton, MA)

Position Overview:

The Engineering Supervisor, GPM Lab Operations oversees the day-to-day operations of the Global Product Monitoring (GPM) Complaint Investigations Lab. This role is responsible for managing lab personnel, coordinating sample flow, allocating local resources, and ensuring timely and compliant execution of physical testing and failure analysis. The supervisor ensures that all lab activities support complaint investigations and product issue resolution in accordance with global regulatory requirements. This position plays a key role in maintaining lab efficiency, safety, and quality standards while supporting cross-functional teams in root cause investigations and corrective actions as necessary.

Responsibilities:

• Manage daily lab operations, including personnel scheduling, sample intake, and resource allocation.

• Oversee physical testing, failure analysis, and documentation of returned product evaluations.

• Ensure compliance with safety protocols, lab procedures, and applicable regulatory standards (e.g., FDA QSR, ISO 13485).

• Support complaint investigations from a logistical and operational standpoint, ensuring timely execution and documentation.

• Collaborate with Quality, Manufacturing, and Engineering teams to support product issue investigations and corrective actions.

• Mentor and develop lab staff through coaching, training, and performance reviews.

• Monitor lab throughput, turnaround times, and other key performance indicators (KPIs).

• Identify and implement process improvements to enhance lab efficiency and effectiveness.

• Support internal and external audits by ensuring lab readiness and providing documentation as needed.

• Maintain lab equipment, tools, and systems to ensure operational readiness and compliance.

• Promote a culture of safety, accountability, and continuous improvement.

• Perform other duties as assigned.

Education and Experience:

Minimum Requirements:

• Bachelor’s degree in engineering, science, or a related technical field, or equivalent experience.

Preferred Qualifications:

• 3+ years of experience in quality or product investigations in a regulated industry.

• 2+ years in a quality-related function with working knowledge of QSR and ISO 13485.

• Prior leadership or supervisory experience strongly preferred.

• Strong technical writing and verbal communication skills.

• Proficient in root cause analysis methodologies and tools (e.g., 5 Whys, Fishbone, Fault Tree).

• Experience with complaint management systems and data analysis tools (Excel, Pareto charts, dashboards).

• Demonstrated ability to manage multiple priorities and lead teams in a fast-paced environment.

Physical Requirements:

• Sitting: 90%

• Standing/Walking: 10%

• Occasional lifting of lab equipment or returned product samples may be required.

NOTE: This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office. #LI-Hybrid

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $84,900.00 - $127,350.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.