Engineering Operations Specialist

Department

Engineering

Who You Are

You are a systems thinker with a strong sense of ownership and a drive to make things work better every week. Naturally organized and curious, you bring structure to complexity and help teams operate with clarity and purpose. You keep projects and people aligned on the same drumbeat, tracking progress, tightening how work gets done, and learning the tools that make that possible.

Reporting to the Manager of Engineering Strategy & Operations and working closely with the Director of Platform Engineering, you will support strengthening the operating systems that power our Engineering organization. You’ll coordinate efforts across teams, maintain knowledge and process infrastructure. You’ll help operationalize initiatives, from developer experience to delivery systems, that improve how our engineers build and ship software.

This role offers the opportunity to build hands-on experience with engineering operations tools and practices. Over time, you’ll grow into shaping how our systems and processes support clarity, alignment, and impact across the Technology organization.

Your Success Profile

What You Will Work On

• Program manage and track the execution of Platform Engineering initiatives across teams
• Maintain and improve Platform Engineering’s Jira workflows and reporting to support visibility, delivery tracking, and operational consistency.
• Support and enable the “Development” phase of the Product Development Lifecycle (PDLC), ensuring teams have the tools, processes, and enablement needed for execution.
• Build and manage reporting and visibility mechanisms that reflect engineering health, progress, and operational rhythm
• Identify opportunities and implement changes to streamline workflows and strengthen operational consistency across Engineering
• Drive cross-functional team efforts, managing timelines, resources, and stakeholder communications to achieve project milestones effectively
• Manage and maintain Engineering knowledge bases and documentation
• Organize and coordinate engineering-wide enablement, including agentic AI coding
• Support coordination and operations of engineering-wide forums, communications, and initiatives
• Perform other related duties as assigned

How You Will Do Your Work

As an Engineering Operations Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Systems Thinking: You see how the parts connect and are motivated to simplify complex operational systems.
• Ownership: You take responsibility for your work, drive things to completion, and proactively remove blockers.
• Execution: You move with urgency, communicate clearly, and make measurable progress every week.
• Adaptability: You stay flexible and steady in a changing environment, learning quickly and finding ways to contribute.
• Collaboration: You build trust with peers and leaders alike, balancing input from many stakeholders to make progress.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 3–5 years of experience in operations, program coordination, or similar role
• Experience supporting cross-functional teams or technical organizations preferred
• Strong organizational and communication skills; ability to manage multiple priorities simultaneously
• Familiarity with product development tools and processes (CI/CD, Jira, GitHub, etc.)
• Experience in managing stakeholder expectations and building strong, collaborative relationships
• Ability to work in a hybrid environment, with regular in-office presence

The base wage range for this position based in our New York City Office is targeted at $97,000.00 - $106,700.00 per year.