EMS Patient Registration

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

Pay Range:

$18.21 - $26.46

Scheduled Weekly Hours:

40

Position Overview

SUMMARY (Basic Purpose of the Job)

Maintains the financial integrity of all of the front-end registration and insurance verification functions while upholding the utmost in customer satisfaction and quality patient care. Applies all financial screening guidelines to ensure the most collectible income. Maintains up-to-date knowledge and adheres to all payors and regulatory guidelines for medical insurance claims for processing and reimbursement. Works in collaboration with the revenue cycle team and patient care areas to uphold the proper philosophies of patient care and maximum reimbursement.

MINIMUM REQUIREMENTS

Education:

High school diploma or equivalency.

Experience:

One year experience in a healthcare setting or one year customer service experience with medical terminology and basic computer skills required.

Other Credentials:

Knowledge and Skills:

Strong organizational and follow-up skills. Excellent communication skills and ability to work independently or in a team environment. Familiarity with insurance language and basic understanding of coding preferred.

Special Training:

Proficient computer skills. Understanding of ICD-10 and CPT coding classifications. Basic knowledge of medical terminology, anatomy, and physiology.

Mental, Behavioral and Emotional Abilities:

Ability to handle a stressful environment.

Usual Work Day:

8 Hours  

Reporting Relationships

Does this position formally supervise employees? No

ESSENTIAL FUNCTIONS

• Follows all payor requirements and identifies correct forms/attachments for every patient encounter. Performs verification of benefits on all patient encounters. Audits chart for accuracy.
• Follows computer system, internet-based insurance applications, and department operational procedures and training guidelines to obtain accurate demographic, diagnosis, authorizations and insurance information on each registration.
• Works collaboratively with other external departments, to obtain essential registration information such as insurance, demographics, and physician orders for transport are accurate.
• Complies with department procedures and regulatory guidelines for Medicare Secondary Payer, Medicare Necessity Regulations,
• Provides leadership with goal productivity reports.
• Correctly identifies a patient according to policy, completes all patient registration types by collecting and entering accurate patient demographics, physician information, insurance information and valid category codes.
• Assures insurance information is verified, and authorization is obtained.
• Understands CH insurance plans and the ability to identify nonparticipating plans.
• Reviews, updates, corrects, and approves all case charges. Ensure accuracy and enters all medical and facility charges into billing system.
• Assigns codes with accuracy rate in accordance with coding guidelines.
• Follows Financial Screening and Self Pay Procedure related to referrals for Medicaid and CapitalCare.
• Adds charges to the patient record according to the care and service level provided while adhering to contractual agreements as well as federal rules and regulations.
• Attends all mandatory department meetings.
• Performs other duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include: Sitting , Standing , Walking , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion

Occasional physical demands include: Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl

Continuous physical demands include: Talk or Hear

Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing

Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Airborne Communicable Disease , Extreme Noise Levels , Dust/Particulate Matter

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.