Invest in you, JOIN AGROPUR. We DAIRY you!
Agropur is looking for an Employee Support Manager to join its team in St-Hubert.
The Employee Support Manager is responsible for managing the operations of the Employee Service Centre and its various service points (phone, tickets, text), with the goal of maximizing the employee experience and operational efficiency.
At Agropur, we invest in YOU:
Recognition of years of service for vacation calculation
Flexible remote work options
Flexible group insurance plan including telemedicine services
Employee Assistance Program
Opportunities to invest in yourself (career development, etc.)
Company-contributed retirement plan
Salary scale 005: $82,600 to $103,200 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)
What this role involves:
More specifically, the responsibilities of the Employee Support Manager include:
Ensuring service levels and quality standards are met across all service points to guide resolution of employee requests
Analyzing service performance by developing and measuring KPIs to validate team effectiveness
Improving and optimizing processes, procedures, and tools for the Employee Support team to ensure efficiency
Monitoring service offerings based on needs and industry trends
Maintaining maximum visibility of the service through various initiatives
Managing client complaints and taking measures to improve service quality
Supporting executive managers in resolving their requests at the Service Centre
Overseeing and evolving the ticket management platform (Workday Help) to ensure it meets operational and client needs
Ensuring client documentation is available and appropriate; making adjustments or creating new support documents in collaboration with internal partners
Maintaining close collaboration with Human Capital partners across supported sites and sectors
Representing Employee Support on various committees and projects within Agropur or with external vendors
Managing all HR aspects related to the team, including selection, performance management, training, disciplinary actions, and promotions as needed
What you need to join our team:
Bachelor’s degree in Industrial Relations, Human Resources Management, Business Administration, or a related field
5 to 7 years of experience in customer service or contact centre, including 2 to 3 years in a managerial role
Strong analytical and initiative skills
Well-developed interpersonal skills and strong problem-solving ability
High level of bilingualism in French and English
We’re ready, are you? JOIN AGROPUR.
Invest in you, JOIN AGROPUR. We DAIRY you!
Agropur is looking for an Employee Support Manager to join its team in St-Hubert.
The Employee Support Manager is responsible for managing the operations of the Employee Service Centre and its various service points (phone, tickets, text), with the goal of maximizing the employee experience and operational efficiency.
At Agropur, we invest in YOU:
Recognition of years of service for vacation calculation
Flexible remote work options
Flexible group insurance plan including telemedicine services
Employee Assistance Program
Opportunities to invest in yourself (career development, etc.)
Company-contributed retirement plan
Salary scale 005: $82,600 to $103,200 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)
What this role involves:
More specifically, the responsibilities of the Employee Support Manager include:
Ensuring service levels and quality standards are met across all service points to guide resolution of employee requests
Analyzing service performance by developing and measuring KPIs to validate team effectiveness
Improving and optimizing processes, procedures, and tools for the Employee Support team to ensure efficiency
Monitoring service offerings based on needs and industry trends
Maintaining maximum visibility of the service through various initiatives
Managing client complaints and taking measures to improve service quality
Supporting executive managers in resolving their requests at the Service Centre
Overseeing and evolving the ticket management platform (Workday Help) to ensure it meets operational and client needs
Ensuring client documentation is available and appropriate; making adjustments or creating new support documents in collaboration with internal partners
Maintaining close collaboration with Human Capital partners across supported sites and sectors
Representing Employee Support on various committees and projects within Agropur or with external vendors
Managing all HR aspects related to the team, including selection, performance management, training, disciplinary actions, and promotions as needed
What you need to join our team:
Bachelor’s degree in Industrial Relations, Human Resources Management, Business Administration, or a related field
5 to 7 years of experience in customer service or contact centre, including 2 to 3 years in a managerial role
Strong analytical and initiative skills
Well-developed interpersonal skills and strong problem-solving ability
High level of bilingualism in French and English
We’re ready, are you? JOIN AGROPUR.
Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.
In this text, the use of the masculine gender to designate persons is intended only to lighten the text.