Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
Your day at NTT DATA
The Senior Associate Resource Scheduler is a developing subject matter expert, responsible for assisting with the efficient allocation and management of the human resources required to deliver IT services to clients.
This role is responsible for coordinating activities and resources in support of IT services, client expectations and projects that impact one or more departments, systems/workflows with some complexity, or multiple projects simultaneously with some risk or complexity.
Key responsibilities:- Supports the delivery teams by ensuring that there are adequate and competent resources available to deliver on all clients’ expectations and contracts.
- Identifies and assigns resources to multiple projects using internal and external resources.
- Contributes to achieving utilization team targets by assisting with the maintenance of resource schedules.
- Helps with ensuring demand fulfilment and efficiency gains through effective interaction with internal stakeholders.
- Helps with the management of resourcing conflicts and escalations in accordance with project and business priorities.
- Maintains utilization, and realization information, ensuring accuracy and timeous communication to the relevant project for consideration in project plans.
- Works closely with project teams to resolve resource-related issues that may impact SLAs.
- Coordinates with client teams to align resource allocation with their needs and expectations.
- Performs any other related task.
To thrive in this role, you need to have:- Ability to work with diverse personalities and demonstrates a high level of teamwork.
- Proactive in approach and meticulous attention to detail.
- Resourceful and ability to demonstrate business understanding.
- Well-developed interpersonal skills coupled with good verbal and written communication.
- Service-oriented aptitude and problem-solving skills.
- Developing project allocation skills to anticipate change and future needs, including the risks in their area of responsibility.
- Developing understanding of service level agreements and project management principles and methodologies.
- Developing proficiency in resource management software and project management tools.
- Ability to adapt to changing priorities and work effectively under pressure.
Academic qualifications and certifications:- Bachelor's degree or equivalent in Business Administration, Operations Management or a related field.
- Project management certification is desirable.
Required experience:- Moderate level of demonstrated resource scheduling and/or project management experience gained within a technology services environment is preferable.
- Moderate level of demonstrated experience gained within a related business practice.
- Moderate level of demonstrated experience engaging with stakeholders.
Workplace type:
On-site Working
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today