About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.
We are seeking a proactive and service-minded Employee Experience Assistant Manager to lead the operations of our employee accommodation facilities at Four Seasons Resort Mallorca at Formentor. Reporting to the Director of People & Culture, you will be responsible for maintaining high standards of comfort, safety, and wellbeing in the housing complex while planning engaging recreational activities that enrich the employee lifestyle experience.
What you will do:
Monitor occupancy levels, room assignments, and arrival/departure schedules for new and existing employees. Ensure that employees in house list is up to date.
Prepare rooms for the arrival of new employee. Ensure the condition of the room is up to the require standard
Serve as a primary point of contact for employee residents, addressing inquiries, resolving concerns, and facilitating smooth move-in and move-out processes.
Create a welcome experience for all employees starting from the pre-arrival experience, to their arrival at the airport and at the Hotel.
Implement and maintain housing policies, procedures, and emergency protocols.
Ensure the entire Staff Housing safety, fire alarm system, fire exits door, general building safety, accident or incident
Make sure that all employees respect the staff housing rules
Sit with the residents and solve/ handling any issues in the spots
Inform the HRD for any unusual events and communicate any special instructions to the Staff Housing Team.
Coordinating all Staff Housing Engineering related issues such as mechanical, electrical, plumbing, AC issues, ECT with the Engineer A of the Staff Housing. Ensure all maintenance requests are attended.
Conduct regular inspections of rooms, common areas, and facilities to maintain standards and identify areas for improvement and liaise with contractors and suppliers for repairs and improvements. Room inspections for departure employee to ensure all equipment are return in good and working condition, no damages in any part of the room.
Prepare transportation schedule for Staff Housing –Hotel – Staff Housing and manage any incidents in the service
Provide support in organizing the yearly social calendar for the staff. Assist in organizing community-building activities, orientations, and wellness initiatives to foster a supportive living environment.
Collaborate with the People & Culture team to support onboarding and team member welfare.
Work Experience: 2 Years
Degree: Professional /Technician
Languages: Spanish / English
Language Ability: High
To have a driver license and own car is mandatory for this role
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)
Schedule & Hours:
Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).