About: Blackbaud University is the customer training team at Blackbaud, dedicated to powering social good with knowledge. In this role, you’ll play a pivotal role in collaborating between our training team and the Product Technology Group to support the building and maintaining of sandbox environments to accompany our virtual instructor-led training experience across multiple products and ensure a delightful client experience. You should be a highly organized and detail-oriented individual with a proven ability to creatively solve problems and simultaneously manage multiple tasks.
What you will be doing:
Collaborate with internal teams to define requirements and design and build virtual training sandbox environments using technologies like .NET Core, C#, Angular, TypeScript, JavaScript, SQL, Azure, and REST APIs.
Design, develop, and maintain database and lab environments to support training needs, ensuring system health, reliability, and security.
Troubleshoot and resolve environment-related issues, including customer support escalations.
Track and document environment access, procedures, and configurations across Blackbaud software solutions.
Coordinate with Curriculum Leads, Delivery Leads, Operations, IT, and external experts to meet install and environment requirements.
Implement and maintain CI/CD pipelines and cloud-based deployments (Azure DevOps, Azure PaaS).
Develop and maintain integrations between core systems (e.g., Docebo Learn, Workday, Blackbaud Engineering System).
Administer API documentation libraries using Swagger/OpenAPI (Swashbuckle).
Participate in Agile Scrum ceremonies to groom, plan, and deliver work; identify and resolve defects and technical debt.
Drive improvements in environment quality through standards, testing, monitoring, and proactive alerting.
Explore and apply emerging technologies to modernize systems and automate processes.
Mentor junior developers and support standard operating procedures and documentation.
What we will want you to have: (Job requirements and preferences)
BS in Computer Science or related field.
5+ years of experience with SQL, Microsoft Azure, PowerShell, C#, REST APIs, and web technologies.
Proven experience designing and deploying cloud-based architectures (preferably Azure).
Strong understanding of CI/CD pipelines and DevOps practices.
Familiarity with Agile methodologies and being a leader on Scrum teams.
Excellent troubleshooting, communication, and leadership skills.
Knowledge of Azure PaaS services (AKS, Cosmos DB, SQL, Service Bus, Storage Accounts).
Experience working with international engineering teams.
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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.