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ASM Global

Ecommerce Trading Director

Remote, USA Full time

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

The Ecommerce Trading Director is an experienced, retail focused team leader that guides the operating of the official ecommerce websites for Legends Global Retail Partners, Clubs and Events within the assigned portfolio. The key objective of the role is to deliver profitable websites via strong user journeys focusing on customer experiences tailored to each of our world class partners. Coaching a team through driving continual improvements on each site that increase customer engagement and the conversion funnel are crucial, and strong collaboration skills are a must to deliver results on some of the world’s most well known ecommerce websites. 

A key delivery of this role is the total ownership of the website optimizing and trading to deliver maximum conversion and revenue. They will be responsible for all the content across the websites managed both directly and through their team, ensuring they are updated and maintained in a timely manner.  They will be an influencing voice in merchandise planning, marketing campaigns, and content direction on the relevant partner channels in collaboration with all key internal and external stakeholders. 

KEY RESPONSIBILITIES   

Primary responsibilities for the Ecommerce Trading Director are as follows: 

  • Oversee the overall success of partner ecommerce websites within the assigned portfolio 

  • Elevate the service offering through fast-paced, action-oriented testing and best practice development with a constant focus on growth through traffic, conversion rate, and average order value 

  • Coach an assigned team of account managers in delivering results for our partners and developing and meeting forecasted targets 

  • Meet with partners regularly, manage the overall ecommerce partner relationship, and serve as the escalation point for complex partner needs 

  • Maximize revenue through diligent management of on-site merchandising and campaigns across internal and external owned and operated channels 

  • Influence buying, stock management, and merchandising decisions through analytics expertise 

  • Consistently improve the customer journey and optimize the conversion rate throughout the  websites through close collaboration with the design and development teams 

  • Manage relationships with third party application providers to ensure effective utilization of tools tailored to partner websites 

  • Monitor performance of the websites and report through development and refinement of KPIs 

  • Work directly with the marketing department leads to pilot new marketing tactics, expand our supported channels and provide our partners with industry leading marketing capabilities.   

  • Analyze performance marketing efforts such as CRM, PPC, SEO, Display,  and Affiliates 

  • Support Senior Ecommerce Trading Director in the setting of the roadmap and delivery of new features on the eCommerce websites and creation of strategies to drive and convert traffic in order to maximize revenue against commercial targets 

  • Maintain a strong market knowledge of sector rivals and trends to influence the delivery of the best and most profitable offering on the websites 

  • Lead change and adapt service offerings to the dynamic needs of our partners; familiarity with sports a plus 

  • Summarize results, challenges, and opportunities, and communicate up to senior leadership 

  • Other duties and projects as assigned and directed by the Senior Ecommerce Trading Director   

 

QUALIFICATIONS & SKILLS 

  • A minimum of 9 years operating one or more retail ecommerce websites, preferably within sports or another relevant industry 

  • A minimum of 5 years experience either leading or influencing retail buying decisions  

  • A minimum of 3 years experience managing direct reports in DTC ecommerce account operations roles 

  • Bachelor’s degree or equivalent combination of education and related experience 

  • Demonstrated ability to lead merchandising strategy creation, customer user journey optimization, and content choices to drive conversion rate 

  • Demonstrated understanding of analytics, shopping cart platforms, and relevant e-commerce industry standard tools 

  • In-depth knowledge of A/B testing, statistical analysis, and the ability to turn findings into practical recommendations and best practices 

  • Strong understanding of online retail, OTB process, and product lifecycle planning 

  • Demonstrated ability to collaborate across teams and lead content and marketing decisions by conveying impact to the bottom line 

  • Familiarity with website management and UX software and processes 

  • Passion for ecommerce and its ability to drive results for world renown brands 

  • Excellent influencing skills to support needs of the internal and external stakeholder teams at every level 

  • Excellent written and oral communication skills 

  • Detail-oriented and extremely organized with the ability to multi-task and project manage 

  • Proficient with UX methodology and practices 

  • Excellent Microsoft Word, Excel, and PowerPoint core skills 

  • Must be available to work occasional extended hours such as nights, weekends, and holidays as business needs require and in a team environment with internal and external stakeholders; travel up to 10% 

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Remote - USA

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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