About This Role
The E-Commerce Senior Fulfillment Specialist will redefine the way our customers can shop our website (acehardware.com) and our stores. One of the key pillars of that strategy is to create a truly differentiated customer experience through our omni-channel fulfillment capabilities. To enable this differentiated experience, Ace is investing heavily to build and optimize best-in-class digital programs, projects, and features that amplify Ace quality, service, and convenience through Fast & Frictionless Fulfillment options via acehardware.com/Ace App.
To support these projects & programs, we’re looking for a multi-faceted Omnichannel Fulfillment Specialist to own digital monitoring, process documentation, continuous improvement / integration support, & analytics for our diverse Omnichannel programs, platforms, and assets:
Ace digital fulfillment methods (BODFS, BOPIS, STH, Curbside, DoorDash), Services (Assembly, Haul Away, 3PL), Fulfillment Tools (ACENET, ARMA, ‘My Store’, retailer/customer notifications, Centralized Fulfillment, Customer Assistance Dashboard [CAD], SKU & safety stock override mgmt.), Retailer/Customer notifications, Drop Ship, Marketplace platforms, & our Same Day Delivery/Last Mile program(s).
What You’ll Do
Day to Day support of all Marketplace programs including issues resolution, weekly updates with third party account personnel and reporting/monitoring of all operational / sales performance metrics
Own the “care and feeding” of all Marketplace program enhancements, product catalogs and core features
Leverage business intelligence technologies (Content Square, Power BI, DataDog, ADW, Gallup, Logicbroker, & SQL) to curate digital monitoring and performance reporting views
Provide advanced analytical guidance, support and continuous improvement of Key Performance Indicators (KPI’s) that support our long-term ‘Elegant Digital Operations’ strategies (reduce cancellations, improve inventory accuracy, maximize program participation, exceed performance goals)
Develop and nurture the ability to communicate and teach to others the physical and technological flows within a store / online and how to best measure/improve
Help the business test new features/projects in the pre and post deployment phases to ensure we’ve delivered what we promised against formal requirements and quality standards
Draft and publish informative summaries, articles, or Frequently Asked Questions (FAQ’s) to help inform key enterprise stakeholders of upcoming Ecommerce project launches & new programs
Perform financial and outlier modeling to inform business/project strategies
Own “care & feeding”, innovating, and improving of core fulfillment features, assets and products
Who You Are
You love to troubleshoot and are passionate about using data to drive key business decisions. You are excited by the prospect of solutioning business problems using a combination of analytics, process thinking and rolling up your sleeves to experience the processes involved first-hand.
Required Skills
Expert-level problem solving skills in varying different areas with a focus on complex data flows and their interaction with real world processes
Proven ability to manage multiple workstreams, and prioritize according to business benefit and retailer need
Ability to contribute consistently and positively in a dynamic, high-paced, and sometimes unpredictable work environment
Communication on scale of 1 to 10 – Must be at least an “8+”. Ability to synthesize clearly and simplify the complex
Perform unbiased risk management by determining root causes, corrective actions, mitigation options and impacts, ultimately providing clear executive level summaries
Experience creating metrics/KPIs to show the health of the overall program/project/feature
Expert-level Excel and data manipulation skills
Competence with SQL, PowerBI
Preferred Skills
Strong knowledge of retail and operational processes preferred
5+ years Project Life Cycle experience - Includes engaging project teams and vendors in project initiation, planning activities (managing contracts, resource onboarding), managing project schedules, dependencies, risks and issues, and project closure activities.
Strong relationship building and influencing skills
High competency in drafting business documentation and summary content that captures details around the programs, projects, and features being deployed into the organization
Confidently lead program presentations, post project reviews, & status read-outs to broader enterprise groups to inform, gather input, and gain alignment
Compensation Details:
$86700 - $108000 Per Year
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.
In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:
* Benefits are provided in compliance with applicable plans and policies.
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We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.
Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.