Job Title: DSAR & CRA Specialist
Working Pattern: Monday to Friday, 09.00 - 17.00 36.25 hours per week
Salary: £26,000 - £28,000 and up to 20% bonus and benefits
Location: Blackpool, this role will support hybrid working with a minimum of 3 days working from the office.
At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated individual, ideally with past experience of working in a regulated financial environment, ready to make an impact, we've got a space with your name on it!
The main purpose of the role is to respond, within regulatory timescales, to any Data Subject Access Requests (DSARs) that have been submitted and deal with Credit Reference Agency (CRA) file submissions and disputes for the Bank. Dealing with all types of GDPR individual rights requests is also a key aspect of the role.
The successful applicant will be expected to manage their workload for this time sensitive role to ensure all regulatory deadlines are achieved. This often involves reviewing extensive, complex and sensitive requests thoroughly and applying appropriate redactions where necessary.
Full training will be provided to the successful applicant.
We are Tandem - Where impact meets innovation
Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.
Your team: Collaborators in change
Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.
The role is part of the Bank’s Complaints Team, based out of Blackpool. Although you will not be dealing directly with complaints, you will gain an oversight of the complaint handling process and liaise with the Complaints Manager regarding DSAR and CRA issues linked to the complaints process.
Your Impact: Building a greener tomorrow
As a DSAR & CRA Specialist at Tandem your focus will be on:
We’d love to hear from you if you have:
It would be great, but not essential if you have:
Rewards that reflect your value, what’s in it for you?
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:
Our Green Deal: Your Impact Amplified
A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:
Ready to make your mark?
Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Sourcing Model
Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.