Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We are looking for a strategic and inspiring Director of Product Marketing to lead our go-to-market strategy and narrative development across Affirm’s commerce, payments, and merchant ecosystem. This role is pivotal in shaping how Affirm shows up in the market — influencing enterprise customer adoption, informing company strategy through market and customer insights, and crafting stories that resonate across key audiences including merchants, partners, consumers, and investors.
You’ll play a critical role in connecting product strategy to business impact, ensuring our messaging is consistent, differentiated, and grounded in customer truth. You will collaborate cross-functionally with Product, Sales, Marketing, Communications, and Data Science, and work closely with senior leadership to translate complex product capabilities into powerful narratives that drive understanding, adoption, and growth.
This is a high-impact, highly visible role — ideal for someone who thrives at the intersection of storytelling, systems thinking, and strategy, and who can build scalable programs that connect market insights to product decisions.
What you'll do
Lead Product Marketing Strategy
Define and execute Affirm’s enterprise and merchant product marketing strategy across payments, commerce, and retail products.
Partner with Product, Marketing, and Sales leaders to define positioning, messaging, and go-to-market strategies that differentiate Affirm in the market.
Champion Product Narratives and External Storytelling
Craft key product narratives for company keynotes, investor relations, executive communications, and customer advisory boards.
Turn complex technical concepts into clear, compelling stories that resonate with enterprise customers, partners, and the broader market.
Drive Go-To-Market Excellence
Partner with cross-functional teams to launch new products and features, ensuring clear value propositions and aligned enablement for sales, partnerships, and customer success.
Create playbooks, messaging frameworks, and sales narratives that help internal teams effectively position Affirm’s value.
Create Feedback Systems and Market Insight Loops
Build and operationalize structured feedback loops between customer-facing teams (Sales, Success, Merchant Operations) and Product.
Translate market, customer, and competitive insights into actionable product and business recommendations.
Ensure that insights from merchants, partners, and consumers inform future product strategy and roadmap prioritization.
Partner Cross-Functionally to Drive Impact
Collaborate with Product and Data teams to synthesize insights from customer data, market trends, and usage analytics to inform strategic decisions.
Partner with Communications, Brand, and Investor Relations to ensure consistent messaging across audiences and moments.
Represent Affirm Externally
Serve as a visible, credible voice of the company — participating in key customer meetings, industry panels, and thought leadership events.
Act as a trusted advisor to enterprise partners, communicating Affirm’s innovation roadmap and market vision.
What we look for
10+ years of experience in Product Marketing, with deep expertise in enterprise, B2B, and payments or commerce ecosystems.
Proven ability to translate complex product capabilities into differentiated market narratives.
Experience building and leading feedback systems that connect customer insights to product decisions.
Strong understanding of merchant and partner ecosystems across retail, commerce, or fintech.
Demonstrated success leading go-to-market strategy for enterprise or platform products.
Exceptional storytelling, communication, and executive influence skills — both written and verbal.
Experience shaping and presenting narratives for executive audiences, including investor relations, keynotes, and customer advisory boards.
Data-driven mindset with the ability to synthesize qualitative and quantitative insights.
Comfortable operating in high-visibility, cross-functional environments with senior leaders and external stakeholders.
A systems thinker who can connect dots between market forces, customer needs, and company strategy.
Pay Grade - S
Equity Grade - 7
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
CAN base pay range per year: $191,000 - $271,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
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