Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product Management
Our Purpose
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Role Overview
We’re looking for a Director of Product Management to focus on the expense management product within the Commercial Solutions business unit. In Mastercard Commercial Solutions, we are focused on powering business and trade for organizations everywhere. Our offerings span across commercial card programs including virtual cards, products to support automation of account payables & receivables payment processes, solutions for supply chain financing, and many more emerging innovations.
Primary Responsibilities
In this position, you will:
• Lead a team of product managers across geographies
• Own the strategic vision and roadmap for the Expense Management (web and mobile) product, continuously monitoring and analyzing key performance indicators and optimizing product performance
• Partner with cross-functional teams to design, develop and deliver new products that drive incremental revenues for Mastercard
• Understand and track business context and market dynamics including Regulatory, Legal, Competitive and Technology landscapes
• Incorporate feedback from clients and cross-functional stakeholders in Legal, Data Privacy, Delivery, Finance, Marketing, Sales, etc. to ensure that the new Product has a robust go-to-market plan focused on speed to market and ease of delivery
• Partner with Servicing teams (e.g. Customer Support, Operations) to ensure that the new Product has a robust end-to-end servicing plan that enables a great end user and customer experience
• Drive institutionalized knowledge using consistent product documentation (e.g., support documents) in your work and as part of the Mastercard frameworks
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences
• Lead by example with hands-on approaches to demonstrate product management excellence and share best practices
• Demonstrate and drive Mastercard Way behaviors through their behavior, (e.g. customer and stakeholder interactions)
All About You
The ideal candidate for this position should:
• Commercial acumen with experience in profitability analysis, business case development, and anticipating market and customer needs to drive value
• Have an owner mindset and go out of your way to get close to the customer to find out what their needs are and how a product or service can help
• Have hands on end-to-end product management experience working directly with engineering and design teams
• Have demonstrated expertise working with data, and contributing to the development of insights for input into product differentiation and competitive strategies
• Be able to influence multiple stakeholders without direct authority
• Be a structured, strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders
• Be able to collaborate with internal and external stakeholders across geographies
• Be skilled at explaining technical problems succinctly and clearly
Experiences that are a plus:
• Product management experience for commercial card products
• Deep knowledge of expense management capabilities
• An understanding of B2B UI products, both web and mobile
We understand that you may not have all the criteria on this list. If you believe you have relevant experience and the capability to fulfill this role, we strongly encourage you to apply.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Arlington, Virginia: $170,000 - $273,000 USD