Director, Process & Design Engineering – Payroll

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary

As the Director, Process & Design Engineering for Payroll, you will lead the strategic design, oversight, and optimization of payroll processes across global operations, ensuring that systems are highly reliable, compliant, and cost-effective. You will set the vision for payroll service excellence by establishing robust standards, procedures, and service level agreements to deliver predictable, high-quality outcomes. In this leadership role, you will partner with HR, legal, benefits, and technology stakeholders to drive special initiatives and continuous improvements, mitigate risks, and elevate the employee experience. Your expertise in process and design engineering, payroll operations, and automation will shape the future of payroll delivery, supporting organizational growth while ensuring data privacy and regulatory compliance. Your passion in life is for a user to be pulled through a process with little to zero “how to knowledge and/or documentation”.  Therefore, at the forefront of process assessment and implementation is the goal in ‘consumerization’ of employee and operator processes!

Key Responsibilities

• Strategic Oversight & Process Design: Lead the end-to-end design and ongoing maintenance of global payroll processes, ensuring reliability, consistency, and scalability across all regions. Develop and implement standards and procedures for payroll, billing, and related transactions.
• Process Optimization & Automation: Identify and implement improvement opportunities using methodologies such as Lean Six Sigma. Champion automation and digital transformation to reduce manual intervention, minimize errors, and accelerate payroll processing.
• Data Analytics & Reporting: Collaborate with analytics teams to develop KPIs and dashboards, monitor payroll data, and leverage insights to inform strategy and continuous improvement.
• Service Excellence & Performance Management: Establish and oversee internal service level agreements (SLAs), key metrics, and performance reporting to monitor payroll service delivery. Drive initiatives to optimize cost efficiency while improving customer experience and satisfaction levels.
• Vendor Relationship & Contract Management: Manages contracts and vendor agreements related to payroll services, ensuring compliance with organizational standards and optimizing service delivery.
• Risk Mitigation & Compliance: Develop and maintain robust controls to mitigate risks related to audits, data privacy, security, and visibility. Ensure payroll processes comply with internal policies, SOX requirements, and country-specific legal standards.
• Cross-Functional Leadership: Partner with HR, legal, benefits, technology teams, and external vendors to execute special initiatives (e.g., bonus processing, acquisitions, vendor transitions) and ensure seamless integration of payroll systems globally.
• Continuous Improvement: Foster a culture of innovation by regularly reviewing payroll operations, soliciting feedback, and implementing best practices to maintain payroll excellence and elevate the employee experience worldwide.
• Change Management & Implementation: Lead and support the rollout of newly designed payroll processes, overseeing change management activities, training, and documentation to drive adoption and operational excellence.

Qualifications & Experience

• Bachelor’s or advanced degree in Industrial Engineering, Business Analytics, Operations Management, Human Resources, or a related field.
• 10+ years of progressive experience in payroll process design, operations, change management, and leadership roles within large, complex organizations.
• Proven expertise in evaluating and redesigning process flows for systems such as Workday, ServiceNow, and other HR/payroll platforms.
• Strong knowledge of payroll compliance, controls, data privacy, and audit requirements at both global and local levels.
• Demonstrated ability to establish and manage SLAs, performance metrics, and reporting frameworks.
• Solid technical skills and understanding of systems architecture, integration, and automation technologies.
• Experience with quality management, process simulations, and the development of standard operating procedures.
• Proficiency in data analysis and the use of HR metrics and analytics tools to drive decision-making.
• Exceptional problem-solving, critical-thinking, and project management skills with a track record of delivering complex initiatives on time and within budget.
• Excellent written and verbal communication skills, with the ability to influence and collaborate with senior stakeholders across functions and geographies.
• Detail-oriented with a commitment to accuracy, precision, and continuous improvement in process design and documentation.
• Lean Six Sigma Certification or equivalent process improvement training, highly desired.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Tampa - FL - US: $174,080 - $210,944

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. 

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.