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Salesforce

Director, Operations and Strategy

India - Bangalore Full time

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role description:
Welcome to Salesforce. We’re continuing our journey of growth and are looking to add a Operations and Strategy Leader to our South Asia Business Operations team. This role will be a key in executing strategic initiatives and driving operational excellence across the South Asia business unit. Reporting directly to the COO, South Asia Sites/Business Operations, this role will translate the strategic vision into actionable plans, manage execution across multiple functions, and ensure a best-in-class employee experience that fuels regional growth and productivity.

The Role will be responsible for, amongst other things:

  • Act as the COO's primary operational lead in helping drive forward South Asia vision to Lead the autonomous Agentic revolution, transforming every business into an Agentforce company, where humans and AI agents collaborate seamlessly to drive efficiency, innovation and growth.
  • Own and continuously improve operating cadence (e.g. site meetings, leadership off-sites, monthly / quarterly project status / reviews…etc ) and support the productivity of leadership meetings by owning the planning, agenda, and the follow-up actions.
  • Manage a team of program managers and business analysts, and coordinate among the different departments to ensure the company’s resources and schedule stay integrated, while reflecting the latest project developments.
  • Develop and assemble site wide organizational goals and V2MOM, measure progress and provide updates to stakeholders, and operate as SPOC for Report card, represent data / facts / Market Insights / Inferences to influence leadership.
  • Be a solid interface between SA leadership, functional leaders and global stakeholders, with strong collaborative relationship & partnership across the organization to drive, program manage and execute India Site operational priorities
  • Program Manage talent brand programs like GPTW, collaborate with multiple internal stakeholders and employee resource groups to drive milestones and facilitate reviews to draw leadership attention and support.
  • Create a culture of collaboration amongst various functional teams towards actualising the potential of Salesforce SA and achieving sustainable growth and enhanced employee experience through programs like Salesforce Run, Ekyam, South Asia Awards, etc.
  • Drive the implementation and adoption of Agentforce and cutting-edge AI technologies within the South Asia business, managing the regional pilot program (customer zero) and documenting/sharing operational best practices with global teams.
  • Establish a unified Salesforce brand in the Startup Ecosystem and create a strong community of startups.


Requirement (The Candidate):

  • 15+ years’ of experience as a proven PMO leader in an MNC organization
  • Highly capable in partnering with and influencing leaders and businesses
  • Strong people leader that understands the pulse at the SA site and collaborates with partners to deliver outcomes
  • Can effectively straddle cultural and other barriers
  • Ability to work with a diverse range of stakeholders across functional teams to understand their respective challenges & priorities.
  • High tolerance for ambiguity and complexity, while being efficient with limited resources


About Salesforce:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.