Director of IT & Digital

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Job Title: Director of IT & Digital
Location: Hybrid / Remote (regular travel to Waythrough sites across England – must be able to drive)
Working Hours: 37
Contract Type: Permanent
Salary range: £75,690 - £96,720

Make a real difference in your community

Are you a visionary digital leader who thrives on driving change and inspiring others? Do you want the freedom to modernise an organisation and deliver technology that directly improves the lives of vulnerable people?

At Waythrough (formerly Humankind, Richmond Fellowship, and Aquarius), we support over 125,000 people every year across mental health, housing, substance misuse, and community services. We are one of England’s largest mental health and social support charities.

This is more than an IT leadership role — it’s an opportunity to shape the future digital landscape of a national charity.

About the Role

As Director of IT & Digital, you will set the vision and lead our organisation-wide digital and technology strategy, ensuring our systems, tools, and platforms truly enable our frontline teams to transform lives.

You will lead three strategic functions:

• IT Operations — infrastructure, cyber security, governance
• Technology Change & Digital Innovation — delivery of digital tools, including our ERP programme
• IT Service Delivery — service desk, support, and the public-facing side of IT

This role reports directly to the Executive Director of Partnerships, Innovation & Business Development.

What You’ll Do

• Lead Waythrough’s IT & Digital strategy, ensuring secure, scalable, and resilient systems.
• Build and develop a high-performing leadership team (3 direct reports / ~26 indirect reports).
• Lead digital innovation — identifying tools that improve frontline delivery and efficiency.
• Establish and lead the new PMO, ensuring consistent delivery of major programmes.
• Oversee a multi-million-pound budget, contracts, and vendor relationships.
• Champion modern digital adoption and culture change across a diverse workforce.
• Influence and engage senior stakeholders up to Board level.

For more information of the role, please view the JD here: https://humankindcharity.org.uk/wp-content/uploads/2025/11/Director-of-IT-Digital.docx

To Succeed In This Role, You’ll Need

• Experience operating at strategic leadership level (Head of / Director / CTO / CIO level).
• A track record of digital transformation and leading multi-site IT functions.
• Strong leadership, stakeholder management and the ability to inspire teams.
• Ability to translate complex IT language into business-focused outcomes.
• Experience overseeing large-scale technology programmes and organisational change.

Desirable (not essential):

• Project Management (PRINCE2 / Agile)
• ITIL or cyber security governance exposure
• Experience working in health, social care, charity, or regulated environments

We welcome applicants from any sector — we care about capability, not industry background.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship, bringing together over 200 services and 3,500 staff and volunteers. We are values-led, purpose-driven, and united in our mission to improve lives.

What We Offer

• Competitive salary + pension
• 27 days' holiday rising to 32 after 1 year (plus bank holidays)
• Option to buy additional annual leave
• Flexible and remote working (with required travel)
• Blue Light discount eligibility
• Health & wellbeing support and staff networks
• Extensive internal and external leadership development programmes

Inclusion & Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, including those with lived experience of the issues we support.

If you need adjustments during the application or recruitment process, please email the recruitment team.

How to Apply

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