Director, Learning & Development, Product, Certifications, and Learning Platforms

Position Summary...

What you'll do...

Director, Learning & Development, Product, Certifications, and Learning Platforms Role Summary
The Director, Learning & Development: Product, Certifications, and Learning Platforms is a strategic leader responsible for driving Walmart Connect’s learning strategy across three critical verticals; product education, certification, and technology ecosystem. This role ensures Walmart Connect’s Associates, Agencies, and Partners are equipped with the knowledge, confidence, and tools to succeed, driving adoption, capability, and measurable business impact. Reporting to the Sr. Director of Training, Education & Development, this role ensures learning programs and platforms are scalable, data-driven, and business-aligned, transforming learning into a competitive advantage for Walmart Connect. Key Responsibilities Strategic Leadership & Alignment

• Lead the vision, strategy, and execution for Product Training, Certifications, and Learning Platform management.
• Align learning initiatives with Walmart Connect’s go-to-market (GTM) priorities, ensuring readiness across internal teams and external audiences.
• Drive measurable business outcomes by linking learning initiatives to key performance indicators (e.g., product adoption, advertiser spend, sales enablement, and partner satisfaction).
• Collaborate with TED’s vertical leaders (Associate Development, Sales Development, and Governance) to ensure alignment, consistency, and scalability of all learning initiatives.

Product Training (Internal & External)

• Develop and oversee go-to-market (GTM) training plans for product launches and updates, ensuring internal teams (sales, account management, partner success) are equipped to confidently communicate and sell Walmart Connect’s solutions.
• Create and maintain role-based learning pathways that evolve from foundational knowledge to advanced omni-channel expertise.
• Partner with Product Marketing to ensure training reflects product strategy, positioning, and value proposition.
• Build multi-modal training programs (ILT, vILT, eLearning, simulations, and video) designed for engagement, retention, and on-the-job application.

Certifications / Walmart Connect Academy

• Lead and grow Walmart Connect Academy, establishing it as an industry-recognized center for education and certification.
• Oversee certification program design, assessments, and continuous updates to reflect new products, campaign workflows, and market best practices.
• Develop tiered certification frameworks (101/201/301) for advertisers, agencies, and internal associates to ensure progressive mastery of Walmart Connect’s tools.
• Align internal enablement programs with external certifications to ensure consistent standards, language, and learner outcomes.
• Partner with external vendors and localization teams to expand Academy reach and ensure accessibility, quality, and compliance.
• Measure certification impact through data, tracking adoption, learner engagement, advertiser ROI, and product retention.

Learning Platforms (Technology, Analytics & AI Innovation)

• Lead the strategy, management, and optimization of Walmart Connect’s learning technology ecosystem, including the LMS and analytics tools.
• Ensure platform functionality, integrations and data flow support both internal associates and external partners.
• Collaborate with Walmart Global Tech and enterprise learning teams to align external and internal platform capabilities, ensuring a unified learning experience.
• Research, evaluate, and implement emerging learning technologies (AI coaching, adaptive learning, skill practice tools, gamification) to enhance retention and personalization.
• Develop dashboards and insights that measure learner engagement, certification progress, and business impact, using analytics to inform strategy.
• Ensure all platforms and content comply with data security, privacy, and accessibility (WCAG) standards.

Measurement, Analytics & Impact

• Define clear success metrics for all learning programs and platforms, linking adoption, engagement, and certification data to business KPIs such as campaign performance, advertiser spend, and partner retention.
• Partner with Learning Analytics team to design unified dashboards for tracking learning effectiveness across all verticals.
• Use insights to refine learning strategies, ensuring continuous improvement, higher ROI, and stronger alignment with business goals.
• Present performance metrics and learning ROI to senior leadership, influencing investment and strategic decisions.

Cross-Functional Collaboration

• Partner with Sales, Product, Product Marketing, Enterprise Marketing, Partner Management, HR, and Technology teams to align education programs with business priorities and GTM initiatives.
• Collaborate with TED vertical leaders to ensure consistent learner experience, messaging, and data reporting across internal and external programs.
• Act as the primary liaison between Walmart Connect Academy, Global Tech, and enterprise learning functions to align technology systems and data.
• Build strong relationships with external partners and vendors to support program scalability, translation, and delivery.

Team Leadership & Development

• Lead a team of program managers, learning experience designers, technologists, and platform specialists.
• Foster a culture of innovation, inclusion, and accountability, empowering the team to experiment, iterate, and deliver high-quality learning experiences.
• Coach and develop team members to enhance cross-functional collaboration, technical expertise, and business acumen.
• Serve as a visible learning advocate, championing Walmart Connect’s learning ecosystem both internally and externally.

Qualifications

• 10+ years of experience in Learning & Development, Product Education, or Partner Enablement, including experience with digital learning platforms and ad tech certification programs.
• Strong understanding of ad tech, digital marketing, or retail media ecosystems.
• Proven ability to design and scale certification programs for external partners and agencies.
• Hands-on experience with LMS/LXP management, content authoring tools, and analytics platforms (Cornerstone, Docebo, Intellum, Articulate, Power BI, Tableau).
• Strong communication, facilitation, and storytelling skills for both technical and non-technical audiences.
• Demonstrated success using learning analytics and performance data to drive continuous improvement and business outcomes.
• Bachelor’s degree required; Master’s in Education, Business, or related field preferred.
• Certifications in Learning Technology, Instructional Design, or Program Management (CPTD, Kirkpatrick, PMP, or similar) a plus.

Measures of Success

• Growth in internal and external product fluency across Walmart Connect.
• Expansion of Walmart Connect Academy certifications and partner participation.
• Demonstrated correlation between learning and key business outcomes (advertiser spend, product adoption, retention, and campaign ROI).
• Measurable improvement in learner engagement and satisfaction scores.
• Scalable learning platform infrastructure supporting both internal and external audiences.
• Positive stakeholder feedback.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $132,000.00 - $264,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications
Bachelor’s degree in Business, Human Resources, Communications, Education, or related field and 5 years’ experience in adult learning, training
content development, or related area OR 7 years’ experience in adult learning, training content development, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team, Project Management, Supervisory

Masters: Human Resources, Masters: Learning and Development

Project Management - Project Management Professional - Certification, Six Sigma - Certification

Primary Location...

221 River St, Hoboken, NJ 07030, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.