Director, Functional Lead (Adobe)

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

THE ROLE:

The Senior Adobe Functional Lead is a pivotal strategic role responsible for ensuring the success of our clients' digital transformation initiatives with the Adobe Content Supply Chain suite of tools. You will be the primary bridge between client business objectives and technical execution, translating complex needs into functional solutions.

This senior resource will not only lead client engagements but will also be instrumental in defining and building our internal Adobe functional consulting practice. You will establish delivery methodologies, mentor a team of consultants, and act as a change management champion to drive client adoption and maximize their return on investment. This role requires a deep understanding of Adobe Content Supply Chain products and Adobe Experience Platform products particularly suites focused on customer experience, commerce, and content (e.g., Adobe Experience Manager, Adobe Commerce, Adobe Analytics, Adobe Target, Adobe Workfront, Adobe Firefly, Adobe Customer Journey Analytics, Adobe Journey Optimizer, RT-CDP), combined with exceptional leadership and client-facing skills.

WHAT YOU’LL DO:

          Client Strategy & Functional Leadership

• Lead requirements gathering workshops, stakeholder interviews, and discovery sessions on major client programs to deeply understand business goals, challenges, and opportunities.
• Act as the primary functional expert and trusted advisor to clients, guiding them on best practices for leveraging the Adobe Products to achieve their vision.
• Translate complex business requirements into detailed functional specifications, user stories, process flows, and other necessary documentation for technical teams.
• Serve as the key liaison between client stakeholders and internal technical teams (Architects, Developers, QA), ensuring business vision is accurately translated and implemented.
• Validate and approve solution designs to ensure they meet client requirements and adhere to industry best practices.
  
  Practice & Team Development

• Define, build, and mature the functional consulting capabilities within our Adobe practice.
• Establish and document best practices, standards, and reusable templates for functional analysis and requirements definition.
• Mentor, coach, and develop a team of Adobe functional consultants, fostering a culture of excellence and continuous learning.
• Contribute to the recruitment and hiring process for new functional team members.
• Develop and deliver training materials to enhance the skills of the functional team and other cross-functional groups.
  
  Delivery & Change Management Excellence

• Define and refine our end-to-end delivery methodology for the functional aspects of Adobe implementation projects.
• Lead the change management workstream for clients, developing strategies for user adoption, training plans, and communication frameworks to ensure a smooth transition to the new platform.
• Identify project risks, dependencies, and constraints, and work with project management to develop effective mitigation strategies.
• Ensure the quality of all functional deliverables throughout the project lifecycle.

WHAT YOU BRING:

• 8+ years of experience in a functional lead, senior business analyst, or product owner role, with a strong focus on enterprise-level digital platforms.
• 5+ years of hands-on experience with the Adobe Experience Platform and CSC suite of products. Deep functional knowledge is required in several of the following: Adobe Experience Manager (AEM), Adobe Commerce (Magento), Adobe Customer Journey Analytics, Adobe Target, Adobe Journey Optimizer, RT-CDP, Adobe Workfront
• Proven experience in a client-facing consulting role, with exceptional stakeholder management, communication, and presentation skills. Ability to confidently interact with C-level executives.
• Demonstrated ability to lead and mentor teams, define strategic direction, and drive results in a fast-paced environment.
• Proven track record of leading change management initiatives, including stakeholder analysis, communication planning, and user training.
• Strong understanding of project management methodologies, particularly Agile (Scrum/Kanban).

Preferred Skills & Qualifications

• Official Adobe Certified Expert (ACE) or Master (ACM) certifications.
• Experience working in a digital agency or consulting firm (e.g., Big 4).
• Experience in a specific industry vertical (e.g., Retail, Financial Services, Healthcare).
• Bachelor’s or Master’s degree in Business, Technology, or a related field.

 

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

 

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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