Director - CUSO Issue Management

What is the Opportunity?

This role is part of Group Risk Management (GRM) – U.S. Operational Risk, supporting independent risk oversight and execution of the RBC U.S. Enterprise Issue Management (EIM) Program for the Combined US Operations (CUSO), RBC’s Intermediate Holding Company (RIHC) and branches within the U.S. This role will provide guidance to the lines of business (LoB)s and coordinate with GRM functions in the US and Canada to support the sustainable adoption of the EIM Program.

What will you do?

• Responsible for end-to-end execution (design/develop/implement) of US Issue Management Reporting programs

• Develop/refine policy and standards documents and appropriate guidance documents and training material to facilitate implementation of Issue Management Reporting programs in the US

• Coordinate, as appropriate, with stakeholders at the Enterprise and Lines of Businesses to facilitate alignment across the organization

• Develop and implement processes to monitor adherence to applicable policy and standards. Provide periodic reporting to senior management on adherence to policy and standards

• Partner with Enterprise to ensure system of record for identified issues remains fit for purpose for US requirements

• Design, develop and/or refine aggregated reporting of issues across CUSO  for senior management and the board

• Collaborate with LoBs and with the Enterprise to enhance issue reporting solutions that can provide insights into the landscape of risk across CUSO

• Analyze portfolio of issues to uncover themes. Report on any identified themes

• Assist with periodic reviews and requests for information from Internal Audit, US regulators and various stakeholders across Risk organization

• Assist with development of ad-hoc presentations for management, formal reviews, and miscellaneous requests

• Collaborate with the Enterprise Issue Management Office to drive closer alignment of issue management activities as needed

What do you need to succeed?

• Bachelor's Degree or equivalent experience.

• Minimum 5-7 years of experience in financial services, program management, finance operations, or related bank regulatory experience.

• Proven collaboration skills to drive alignment across key business functions.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Opportunities to do challenging work.

• Opportunities to build close relationships with clients.

You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture

• Enables collective achievement of our strategic goals

• Generates sustainable shareholder returns and above market shareholder value

#LI – POST

Job Skills

Business Analytics, Decision Making, Financial Risk Management (FRM), Operational Delivery, Quality Management, Results-Oriented, Risk Management, Strategic Thinking

Additional Job Details

8081 ARCO CORPORATE DRIVE:RALEIGHRaleighUnited States of America40Full timeGROUP RISK MANAGEMENTRegularSalaried2025-12-082025-12-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.