Your career is an investment that grows over time!
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 3+ million users who trust us with more than $100 billion in assets.
Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.
As the Director of Contact Centre Operations team, you will be responsible for executing an outsourcing strategy to deliver best in class fast, frictionless, reliable and high quality client experiences to our clients at scale through BPO (Business Process Outsourcing) partner(s). This includes leading the strategic development and scaling of our Level 1 BPO teams, fostering continuous improvement, managing rapid change, and transforming them into an operationally excellent team.
As a key member of the Client Experience Operations (CXO) leadership team, you will report to the Vice President, CXO. You will champion the voice of the client across the organization and partner with senior leadership, R&D and our delivery and enablement teams to deliver exceptional client experiences.
Our ideal hire is deeply passionate about our clients and brings a clear vision for how to delight them at scale. They thrive in ambiguity, creating structure and clarity where others see chaos. They are a builder, opinionated and hands-on. They’re ambitious and they move incredibly fast — collaborating across teams to turn big goals into real impact amid rapid growth.