SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
We’re looking for a Director, Client Success to lead our rapidly growing enterprise client portfolio and scale SeatGeek’s client success function through its next phase of growth. Reporting to the EVP, Clients & Partners, you will own the full Client Success organization, supporting some of the most iconic teams and venues across the NFL, NBA, NHL, golf, MLS, and other sports.
This is a senior leadership role for a proven operator who thrives at the intersection of client engagement, commercial strategy, and team leadership. You’ll be responsible for scaling a high-performing team, driving enterprise-level outcomes for our partners, and ensuring SeatGeek delivers world-class experiences for clients and their fans.
What you'll do
- Manage, coach, and develop the US Client Success team, including direct leadership of managers and CSMs
- Set clear goals, drive accountability, and build a high-performance culture centered on commercial impact and ownership
- Drive commercial growth by owning and closely managing revenue targets, client health, and adoption across the portfolio
- Drive monetization across the client base by standardizing approaches, ensuring Client Success is a reliable revenue driver for clients and SeatGeek
- Partner with CSMs and leadership on enterprise deal planning, renewal negotiations, and overall client execution
- Serve as a trusted partner to executives and operators at major sports teams and venues, influencing short-term decision making and long-term growth
- Act as senior escalation point on complex issues, ensuring flawless delivery and client satisfaction
- Lead strategic initiatives to scale the CS organization, designing and implementing systems, processes, and tools to support a rapidly expanding client base
- Partner cross-functionally with Executive leadership, Sales, Marketing, Product, and others to ensure alignment to advocate for investments for scale
- Leverage data and insights to inform client performance and influence internal strategy
- Represent SeatGeek at client meetings, including annual business reviews, and industry events
What you have
- 12+ years of experience in customer success, account management, or strategic consulting—ideally in B2B SaaS or ticketing/entertainment
- 6+ years leading and developing managers and large teams
- Proven ability to drive outcomes with enterprise and C-level stakeholders
- Experience with complex SaaS deals, multi-product environments, and commercial ownership
- Strong analytical acumen—comfortable with performance data, P&Ls, and strategic decision-making
- Demonstrated success scaling functions during periods of rapid growth
- Executive presence and communication skills; able to influence internally and externally
- Exceptional attention to detail, urgency, and follow-through
- Familiarity with the sports or live entertainment industry is a strong plus
- Willingness to travel (~25–35%) to client meetings and industry events
Why You'll Love This Role
- You’ll get to work with iconic sports teams, venues, and live event brands, helping create incredible fan experiences. And as part of that, you’ll attend marquee sporting events and concerts
- You’ll be part of a team that drives real commercial impact and operational excellence… and has fun doing it
- You’ll work closely with peers in CS and across the company
- You’ll join a culture that’s bold, transparent, and obsessed with doing meaningful work—no B.S. busywork allowed
Perks
- Equity stake
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching program
- Student loan support resources
- Health, vision, dental, and life insurance
- Up to $25k towards family building and reproductive health services
- Gender-affirming care support program
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $190,000 - $215,000 USD plus bonus based on performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
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