Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Business Administration
Director, Chief of Staff, Security Solutions, LAC
Who we are
The Services organization is a key driver of growth for Mastercard providing cutting-edge services that help our customers grow. Bringing together our unique and proprietary data, technology, insights and expertise into a single organization, Services relentlessly focuses on meeting the needs of our customers and is a key differentiator for Mastercard driving our business growth.
The Security Solutions team is responsible for Mastercard’s safety and security
related product development efforts to protect the integrity of payments, digital payments and cybersecurity.
About the Role
This Chief of Staff position supports the SVP of Security Solutions (SSO) in LAC who leads an agile organization focused on supporting Services team to make better, faster decisions, using data, analytics, and technology to improve and scale measurement, reporting, and business processes. In this role, you will have the opportunity to contribute immediately through meaningful and high impact work in an environment that emphasizes both team collaboration and individual development.
Main responsibilities include:
- Enable strategic initiatives and achievement of objectives. Lead taskforces, special projects, content creation, and the team’s dynamic response across a diverse set of topics.
- Be the central point of contact for the SSO team by managing objective setting and measurement, designing, and driving change management, and facilitating continuous improvement.
- Manage SSO product hierarchy and Mastercard Catalog data quality as a key reviewer of new product creation and sunsetting.
- Collaborate across business units at Mastercard to both articulate the needs for success in SSO, and to create synergies as it relates to the Services team.
- Contribute to and lead the development of Executive-level presentations.
- Drive effective team organization and communication. Organize leadership meetings, all-hands calls, and internal communications. Drive a positive and productive culture. Overall point person for communications.
- Nimbly respond to what the business needs. Execute urgent needs, be a sounding board for team members, serve as a connection point for incoming and outgoing team requests.
- Create and manage project trackers for the leadership team including tracking, timelines, milestones, and reporting status of projects.
All About You
- Ability to adopt a broad perspective and link business strategies to specific initiatives.
- Top notch communication skills whereby you can lead and prepare professional-looking presentations with strong story line.
- Ability to manage multiple deliverables in a time-sensitive environment.
- Strong relationship skills and ability to build alignment among key stakeholders.
- Self-starter and high level of accountability, and able to solve ambiguous/ open ended business challenges.
- Strong work ethic with a will-to-win and demonstrated personal excellence.
- Proven track record of managing successful projects.
- Exceptional MS Excel, PowerPoint skills.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.