Dir, Audio & Visual Solutions

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The Director of Audio-Visual Solutions drives enterprise-wide AV strategy to deliver secure, reliable telehealth and conferencing solutions that enhance collaboration and patient care. This role oversees AV system design, deployment, and lifecycle management, while leading teams, managing vendors, and ensuring exceptional user experience through training and support.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Strategy & Leadership
  • Develop and execute AV strategy aligned with organizational goals.
  • Lead AV supports teams and foster a culture of excellence.
• Technical Operations
  • Oversee design, deployment, and lifecycle management of AV systems.
  • Implement and maintain telehealth AV technologies for virtual care.
  • Perform troubleshooting, installation, and preventative maintenance.
• Vendor & Budget Management
  • Manage vendor relationships, negotiate contracts, and control budgets.
  • Ensure timely delivery of AV projects and services.
• Training & Support
  • Create and maintain user-friendly training documentation.      
  • Provide end-user training and live meeting support.
• Collaboration
  • Partner with clinical and IT teams to ensure secure, reliable AV experiences.
  • Support enterprise-wide communication and collaboration needs.

KNOWLEDGE, SKILLS & ABILITIES

• Strong problem-solving and user engagement focus.
• Excellent leadership and mentoring abilities.
• Proficiency in AV platforms (Zoom, Teams, Webex) and presentation tools.
• Exceptional communication skills (written and verbal).
• Ability to manage vendors and resolve conflicts effectively.
• Strong organizational and project management skills.
• Adaptability and ability to work under pressure

QUALIFICATIONS

Education Level              

Bachelor degree required. Four years of relevant experience may be accepted in lieu of the degree.

Years of Experience       

Five years or more designing, documenting, administrating, repairing or troubleshooting teleconference equipment and telehealth equipment required.

Certification/Licensure 

N/A

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full time

Pay Range:

$81,850.00--$122,740.00

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.