Great company. Great people. Great opportunities.
ATTENTION: The Digital Sales Specialist Supervisor position is not remote and requires you to be located within/near the Charlotte Metro area.
As a Supervisor, Digital Sales Specialist – Customer Care Center (CCC) at United Rentals, you will be responsible for email and online customers by directly supervising the daily operational activities of a team composed of 15-20 representatives. You’ll ensure commitments and expectations of customers from different verticals and segments are driving increased revenue. You will lead and coach the assigned team in a manner that assures quality customer service. You’ll contribute to the overall success and profitability of the Customer Care Center by ensuring the team is engaged and meets or exceeds department goals and objectives.
This is a challenging yet rewarding position. We’ll provide the tools, the technology and the support you need to do the job right. You’ll be proud of your team and the work we all do in providing the equipment that helps safely build our communities.
Additional duties include the following:
Supervise the Digital Team in their daily duties and supporting the CC Leadership team
Administrative duties including monitoring online ordering, chat & email queue’s, daily personnel hours including breaks, lunch, arrival times, etc
Day-to-day problem resolution
Assist with the measurement of job performance based on clearly understood common goals – established key performance indicators
Cross-train staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies
Assist in developing and enhancing processes to make the department/company more efficient
Support National Account Customers and other identified segments
Provide feedback to vendor partners, Marketing Team and Technology teams that drive continuous improvement
Other duties assigned as needed
Job Requirements:
Bachelors Degree preferred, or, industry experience of 3 years
Minimum of 3 years industry experience or on the job and in house training
Ability to effectively plan, organize, communicate, and delegate
Good communication and math skills (abstract reasoning)
Problem solving skills and ability to multi-task
Working knowledge of MS Excel, Word, PowerPoint, and general office equipment
Strong customer service skills, goal oriented, self-starter, and team player
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Learn more about our full US benefit offerings here.
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.