As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our UK and German markets during the launch of their new collaborative learning software.
Your main goals will be to:
- ensure the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
- ensure the business impact of our solution is in line with the client’s business objectives
- work closely with the EMEA account management team to ensure client KPIs are met
- create and develop processes to handle a one-to-many approach, reporting and communication processes