Job Title:

DevSecOps Engineer – AI Media Streaming (GStreamer)

Job Description

Job Description Summary
Job Description Summary
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Title: DevSecOps Engineer - AI Media Streaming (GStreamer)

Location: Bellevue, WA (Hybrid 3 days a week)

Overview:
IntentCX program is transforming the customer experience through advanced AI-driven automation and contextual intelligence. A core component is the OpenAI 611 Voice initiative, enabling intelligent virtual assistants within the customer call path for mission-critical billing and support use cases.
We are seeking a DevSecOps Engineer who will support and enhance our Python-based GStreamer media pipeline — used to stream G.711 audio from Oracle SBCs into an OpenAI WebSocket environment. This role provides Tier 3 production support, ensures performance stability, and enables knowledge transfer to internal FTEs.

Key Responsibilities
Provide 24x7 production support coverage for a real-time AI media streaming pipeline
Troubleshoot and resolve issues for SIP/RTP audio routing and GStreamer components
Maintain and enhance Python-based code (~2K LOC) across low-latency streaming services
Ensure high availability, observability, and system resilience for 5 Key Flows (mission critical)
Partner with Cybersecurity for endpoint validation, compliance, and secure routing
Drive automation, CI/CD deployments, monitoring alerts, and release readiness
Lead structured upskilling of internal engineers on GStreamer & media streaming stacks
Build and maintain operational documentation and support runbooks

Must-Have Skillset

Core Tech Skills: Strong Python development experience, including real-time streaming and socket programming

CRITICAL TO HAVE:

Media / Voice Streaming Hands-on experience with GStreamer, SIP/RTP, and G.711 codec handling
Systems & Networking, Linux admin skills, packet analysis, buffering/jitter/latency troubleshooting
CI/CD & Ops, GitLab pipelines, infrastructure support, environment readiness validation
Security / Compliance, DevSecOps mindset with secure integration practices for production traffic
Observability, Familiarity with OpenTelemetry, distributed tracing, and incident response best practices Support Coverage. Comfortable operating in high-availability environments with on-call rotation

The base salary range for this position is $106,087 - $166,709 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 11/10/2025

Location:

USA Bellevue 13555 SE 36th Street

Language Requirements:

Time Type:

Full time2026-05-04

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

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