Desktop Support Specialist 2

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Reporting to the Desktop Support Supervisor, this position will play a very important role in the operations of the company in the country. The deserving individual will be part of the GBS IT Team and will be exposed to a wide range of different technical tasks. As part of the Global IT Team, opportunities and learnings are never-ending.

Where you come in:  

• You will support daily technical support activities for desktop support and management. 
• You will set up and test desktop computer peripherals. 
• You are going to perform the system changes adhered to organizational policies. 
• You will conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance. 
• You will be responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. 
• You will troubleshoot problem in a timely and accurate fashion and provide end-user assistance where required. 
• You will provide investigation, diagnosis, resolution, and recovery for hardware/software problems.  
• You will manage service request, software installation, new computer setups, upgrades, etc. 
• You will maintain ownership of user’s issue and service ensuring that they receive resolution within reasonable time frame.  
• You will be responsible to all hardware and application support, queries, issues, and problems and take ownership in the monitoring, operating, managing, in the completion and delivery of issue resolution (and take ownership in the completion of delivery and issue resolution).  
• You will perform general preventive maintenance tasks on PC, laptops printers and any other authorized peripheral equipment. 

What makes you successful:

• Candidate must be a graduate or a bachelor’s degree holder in any IT Related course.
• Must have at least 3 years’ experience in IT Support/Any IT related experience.
• Flexible in terms of working schedule (morning, mid and night shift).
• Willing to render OT during weekend/rest day if needed.
• Must be willing to work in One Montage, Cebu City (Onsite assignment).
• Good Communication skills.
• Customer-oriented mindset.
• Other Skills: Incident Management and Service Request Fulfillment, Asset Inventory Management, Proper email etiquette.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. 
• A full and comprehensive benefits program. 
• Growth opportunities on a global scale. 
• Access to career development through in-house learning programs and/or qualified tuition reimbursement. 
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.  

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.