Deputy Head of A&H, China

Join us as a Deputy Head of A&H, China to play a key leadership role that will drive business growth.

Make your mark in General Insurance

General Insurance is a leading provider of insurance products and services – focused on helping to manage risk for commercial and personal customers. We offer a broad range of products through a diversified, multi-channel distribution network, including one of the world’s most far-reaching property casualty networks.

China Accident & Health

We offer accident and health insurance products that can be designed to meet the changing needs of a variety of clients across individual, corporate and specialty segments, from individuals, families, small domestic companies to multinational corporations to organizations or member groups such as associations and financial institutions.  

How you will create an impact

Reporting to China Head of Accident & Health, the Deputy Head of Accident & Health (A&H) for China will be responsible for the daily operations of China A&H business, including P&L, strategy development and execution in alignment with global strategy. This role will assist China A&H Head in leading a team of sub 40 and having accountability for talent management and development to support ongoing profitable growth of the over hundred million US dollar China business.

As part of both the Global A&H leadership team and China leadership team, this position will oversee the development and adoption of tactic pieces including but not limited to A&H’s underwriting framework, pricing guardrails, operations, segmentation, risk management, and implementation of best practices. With a strong focus on profitable growth, this leader under the delegation of China Head of A&H will collaborate with distribution, claims, pricing & portfolio management, operations, legal & compliance, and other cross-functional teams to drive a winning action plan, delivering sustainable results while continuing to innovate from both underwriting and product operations / customer servicing standpoints.

Deputy Head of A&H for China is an exciting opportunity to lead one of AIG’s fastest growing, truly hybrid global and domestic businesses. We are looking for candidates with vision, business and financial acumen, data fluency, action-orientation, and a passion for customers, talent development, and innovation in a collaborative, rapidly evolving environment. 

Key responsibilities:

Strategic and innovative leadership of A&H in China

• Execute the strategy in alignment with senior management
• Lead product development and iteration for digital and analog channel expansion
• Plan and incentivize the right distribution channels of AIG China to respectively develop and sustain their major distribution partnerships with digital and traditional players
• Broaden A&H customer base to target SMEs and Individual demographics mainly through digital solutions
• Drive expansion of product pipeline and penetration as well as underwriting excellence and assurance, e.g. personal accident, supplemental health, and embedded products

Business, financial, operational management to execute on growth and profitability goals

• Oversee case underwriting, integrated product management to achieve new business and renewal goals, including establishing efficient and timely underwriting and product pipeline, activity, and workflow management
• Set and manage to budget and financial targets, e.g. Net Premium Written, Combined Ratio, Loss Ratio, General Operating & other Expenses, etc.
• Provide appropriate governance, infrastructure, modeling, and data measurement tools; ensure consistent adoption and results-driven management decisions
• Work with Actuarial to lead portfolio and rate reviews; agree and execute corrective action plans as needed
• Ensure regulatory and legal compliance across A&H; engage with regulators as needed
• Accountable for consumer right protection and crisis management & complaint handling of A&H cases
• Instill a growth mindset of continuous improvement - Kaizen

Major Contribution to motivational direct and influence leadership and talent development

• Develop and retain A&H sub team leads and HIPOs with supporting China A&H Head as lead to acquire the new talent and drive talent plan
• Promote and model an inclusive, sustainable culture reflective of AIG’s Purpose and Values
• Build inclusive teams and champion a culture of collaboration, diversity, and results

Effective business and cross-functional partnerships

• Build and maintain strong relationships with peer A&H leaders in North America, EMEA, Latin America, and APAC as well as peer China leadership team; in particular, work closely with China Head of Personal Insurance on the shared goals
• Collaborate with technical and operations departments across the wider business, including digitization and data quality initiatives with supporting China Head of A&H as lead to drive
• Provide operational oversight for large projects and initiatives relevant to A&H
• Build strong cross-functional partnerships across marketing, sales, claims, finance, legal & compliance, and multinational etc. to define and deploy customer-centric propositions

What you'll need to succeed

• 15+ years of relevant leadership and P&L experience; proven ability to oversee multiple products, distribution channels, and geographies in a large global organization
• Deep expertise in Accident & Health insurance, including experience with corporate and individual lines via global and regional broker/agency distribution as well as direct channels
• Working knowledge of market segmentation, portfolio management, acquisition, distribution, competitors (traditional and emergent) and regulatory considerations relevant to A&H; specific experience in China market
• Business leader able to translate bold vision into specific objectives and plans
• Strategic, future-focused commercial mindset with the ability to identify and plan for trends, scenarios, growth drivers, and external events, turning risks in to opportunities
• Established strong relationships with customers, intermediaries, and regulators; thought leader and brand builder
• Strong financial and business acumen, analytical, and quantitative skills; able to anticipate and explain financial implications of decisions
• An inclusive and insightful people leader with a proven track record of managing cross border teams in a matrix organization
• Organizational intelligence; ability to navigate and influence across a complex global enterprise
• Advocate for collaboration and ability to form productive partnerships across the organization to advance A&H and AIG China’s overall goals

Ready to take your career to the next level? We would love to hear from you.

#LI-MZ1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

UW - Underwriting

AIG Insurance Company China Limited