Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”
Why join us?
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)
Competitive pay and discretionary or incentive bonus eligible
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
Family-friendly work hours
With 175+ community bank locations, we offer opportunities to grow and develop in your career
Promote from within culture
Why join this team?
We have a culture that encourages an entrepreneurial spirit
We offer multiple opportunities for development and upward mobility
What You’ll Do:
Position Overview:
The Deposit Operations Manager – Deposit Services is accountable for managing and leading teams executing the daily review and processing of exception items, such as non-post and in-clearing activities; adjustments, chargebacks, charge-offs, and chex-Systems reporting. Handling escalations from team members, bankers and customers and ensuring transactions are in compliance with documented policies and procedures and within predetermined Service Level Agreements (SLAs). The incumbent will lead by example and coach team members in support of their individual growth and development. The incumbent will be a change agent by leading and partnering with other departments within and outside of the team on projects, process changes and automation opportunities as well as establishing themselves as subject matter expert on deposit operations.
Creates a high performing and engaged team by providing training, coaching, career development opportunities and feedback to all direct reports. Has knowledge and ability to adequately process hands on transactions as needed and ensures the team has the tools to perform their job at an optimal level. Advocates for an inclusive environment, ensuring everyone has a voice. Daily tasks performed by the team include:
Ensuring transactions are processed within predetermined SLAs and regulatory guidance
Timely clearing of exceptions (e.g. transactions requiring secondary review and outside of documented process) and daily reconciliations
Supporting internal banker calls including escalations
Partnering with 3rd party providers and internal support teams to address issues (e.g. connectivity) impacting system performance
Proactively engage with partners to ensure changes to underlying systems are incorporated into daily activities and well tested
Policy, Procedures, Reporting and Efficiencies:
Develop and implement new process guidelines, procedures, SLAs and KPIs for the team.
Encourage new ideas from the team members and drive change by proactively making recommendations for improvement within and across teams.
Collaborates with operational excellence and business process improvement teams to ensure processes align with lean best practices.
Ensure KRIs/KPIs are in line with established limits and develop action plans to remediate if necessary.
Escalations, Problem Solving, and Governance:
Handles more complex transactions and escalations across multiple disciplines.
Partners with other Business Units such as Treasury Management, IT, Risk and Compliance to ensure business processes are within regulatory and bank guidance/procedures/policies in support of providing best in class customer experience.
Participate in internal audits and compliance reviews including SOX and external attestations and remediate identified gaps.
Qualifications:
7-10 years’ experience managing Deposit Operations
Understanding of Consumer Banking Regulations including Reg E, Reg CC, Reg D, Nacha, Macha; Strong understanding of deposit operations including ACH, EFT, Daily transaction processes.
Associate’s degree or equivalent
Advanced Computer Skills
Benefits:
Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
Compensation:
The estimated annual salary range for this role is $71,000-$92,000 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience.
#LI-Hybrid
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.