Dental Insurance & Financial Coordinator

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Dental

All Locations:

20 Maverick Square – Cradock Building

Position Summary:

The Dental Insurance and Financial Coordinator plays a critical role in the financial health of a dental practice by managing patient insurance claims, verifying benefits, and ensuring timely reimbursement from insurance providers. This position requires a blend of administrative skills, attention to detail, and strong communication abilities to provide excellent service to patients while maximizing insurance utilization.

• Verify patients’ dental insurance coverage prior to appointments.
• Enter and update insurance information in the practice management system.
• Explain insurance benefits, co-pays, deductibles, and coverage to patients. Ensures all applicable waivers are obtained prior to treatment.
• Engage patient with Patient Services if patient does not have insurance. Assist patient filling out Sliding Fee Scale when necessary in collaboration with the Billing Department.
• Inform patients of their estimated financial responsibility before procedures. Ensure patients understand their financial responsibility by reviewing/reconciling accounts and explaining/answering all financially based treatment inquiries.
• Responsible for ensuring that scheduled and planned treatment meets insurance eligibility, benefits, limitations and coverage guidelines and that all applicable waivers are obtained prior to treatment.
• Ensure patients accept, sign, and fully understand their financial responsibilities to pay their co-pays, deductibles, and balances due at time of service.
• Answer patient questions related to insurance, claims, and billing.
• Maintain accurate patient insurance records and documentation.
• Ensure compliance with HIPAA and insurance regulations.
• Stay current with changes in insurance policies and coding updates.
• Work closely with front office staff, hygienists, and dentists to coordinate patient care.
• Support front desk duties such as scheduling and phone handling when needed.
• Assist with referrals.
• Engage and collaborate with Patient Accounts.
• Assist with Sliding Fee scale.

EDUCATION:

• High School Diploma or G.E.D.

EXPERIENCE:

• 5+ years of experience in a dental office or similar setting (preferred).
• Knowledge of Medicare, MassHealth, and commercial insurance pre-claims requirements, regulations, and guidelines (preferred).
• Strong knowledge of dental insurance plans, procedures, and CDT codes.

SKILLS/ABILITIES:

• Bilingual skills preferred (english/spanish)
• Computer skills required
• Working knowledge of insurance verification processes
• Demonstrated ability to work cooperatively in a patient/customer centered, fast paced environment.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.