Delivery Manager, SRE
The Legal Service Management group is seeking a Delivery Manager to join our team in Eagan, Minnesota. This position leads a global technology team that operates enterprise application systems serving Thomson Reuters' flagship products. The team manages site reliability engineering (SRE), change planning and implementation, incident detection and resolution, and compliance for a portfolio of customer-facing applications and infrastructure built on technologies including Java, Linux, Python, AWS, PostgreSQL, and Redis.
About the Role
As a Delivery Manager, SRE, you will:
Deliver Results:
Ensure reliable 24x7 infrastructure and application operations, meeting business expectations across the application portfolio
Serve as the management escalation point during major incidents
Partner with application development teams to deliver operational readiness for new products and features
Collaborate with stakeholders—including business teams, product owners, and project managers—to define the roadmap for applications and processes
Partner with security, cloud platform, and service governance teams to ensure compliance with internal and external standards and certifications
Articulate complex problems, concepts, and solutions effectively to diverse audiences
Drive continuous improvements in productivity, software quality, and reliability
Be a People Leader:
Manage a diverse, global team of application reliability, infrastructure, and operations engineers
Deliver effective talent management practices and optimize talent utilization across the portfolio
Coach and mentor current and future leaders; proactively identify training and growth opportunities
Foster a culture of continuous learning and curiosity about emerging technologies
About You
Bachelor's degree or equivalent required (Computer Science or related technical degree preferred)
5+ years of experience in software development and/or technology infrastructure and operations
Proven ability to set direction and inspire teams to deliver on a shared vision
Strong understanding of technologies used to build and operate distributed application systems
Experience managing cloud systems and infrastructure
Excellent communication, presentation, and collaborative problem-solving skills
Collaborative, energetic, results-oriented leadership style
Hands-on experience with programming and scripting languages
Thrives in fast-paced environments with complex technical and business challenges
#LI-LP2
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com