Job Description:
Job Title: Dedicated Service Director (Officer)
Corporate Title: Up to Assistant Vice President
Location: Dublin
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Location Overview:
Our Central Park office in Leopardstown, boasts modern facilities based in Dublin’s premium business park. With an onsite gym and staff restaurant, all your daily needs are conveniently catered for. Travel options include the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park. We also provide tax saver tickets as part of our award-winning benefits package, which means getting to work has never been so easy.
Role Description:
This role presents an exciting opportunity to grow your career with exposure to a variety of financial products, internal exposure to business and support stakeholders and expected year-on-year growth and expansion of the team.
The Team:
We are seeking a Treasury Service Advisor to join an established team in Dublin. Working with our varied multi-national corporate client base here in Ireland you’ll help to support clients with their everyday Banking, cash management and treasury services, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you’ll work in conjunction with a number of other internal teams to provide seamless delivery to and build relationships with a variety of client stakeholders.
Whether you’re already working within operational cash management or servicing clients in a financial services environment, and you have the passion to develop a career in wholesale banking then we’d love to hear from you.
Responsibilities:
You will be responsible for supporting client’s treasury accounts in EMEA
You will work closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery
You will have polished verbal and written communications to constantly keep our client and sales partners informed
Have a passion and urgency to serve our clients and operate as a client advocate
Work on multiple requests simultaneously that contain a variety of complexities and resolution periods
Have excellent organisational skills to ensures our client’s needs are satisfied
Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience
Leverage industry and product knowledge to deepen client relationships, mitigate risk and drive operational excellence throughout the servicing process
What we are looking for:
• Broad understanding of cash and treasury products
• Prior experience gained within financial services or investment banking OR within a large AP/AR team
• Able to demonstrate extensive experience and performance in client facing roles, preferably within a similar client servicing function
• Excellent interpersonal, communication, presentation, organization and team skills
• Knowledge of payment formatting, liquidity structures (zero balancing and sweeping), European payrolls and direct debit processes
Skills that will help:
• Demonstrated experience with continuous improvement and process efficiency methodologies
• Be comfortable in face-to-face client meetings, communicate candidly, improve processes, drive for results and look to enhance client delight.
Benefits of working at Bank of America:
Ireland
• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.
• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work, TaxSaver tickets etc.
• Access to an Employee Assistance Program for confidential support and help for everyday matters.
• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.
• Ability to donate to charities of your choice and the bank will match your contribution.
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
Bank of America:
Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, membership of the Traveller community, age, sexual orientation, pregnancy or maternity, civil status, socio-economic background, family status or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.