Death Claims Manager - VIRGINA HYBRID - US

Job Description:

YOUR RESPONSIBILITIES

• Manage a team consisting of associates tasked with providing exceptional phone and transaction-based customer service, cultivating an environment of inclusiveness within the team
• Oversee the operation of a business processing transaction team to include setting performance metrics and team goals as well as ensuring the achievement of those metrics through effective management
• Communicate effectively with employees to provide coaching and feedback, identify development opportunities pertaining to personal and professional growth, and reinforce positive results
• Drive individual and team accountability, motivate and manage team to meet and exceed service goals and increase productivity, with the end result of delivering quality service efficiently
• Implement activities that drive employee engagement and support the desired company culture
• Act as point of contact for the team in handling escalated situations, providing feedback, and identifying process improvements to improve customer experience
• Drive quality transaction service by being involved in quality initiatives. Coach for results using daily, weekly and monthly reports from audits and feedback
• Collect and analyze data to maximize resource efficiency through scheduling and work allocation, monitoring past trends, applying knowledge of future events & understanding of capacity model data
• Develop and maintain partnerships with training, quality, compliance, legal, and other areas to reinforce system, departmental, and administrative procedures. Promote a sense of teamwork within the team and company.
• Acquire, maintain, and enhance product and technical knowledge to provide World Class Service to all customers he/she interacts with (internal and external)
• Work with leadership to understand business strategy, direction, tactical and strategic requirements and recommend process improvements as appropriate
• Other duties and/or special projects as assigned

MANDATORY QUALIFICATIONS

• 6+ years of Life Insurance experience, with at least 2 years in a leadership capacity, preferably with expertise in the death claims area
• Hands on and deep knowledge on the death claims full cycle processing experience
• Demonstrated ability to build and lead a strong motivated team by providing guidance, feedback and day to day direction for associates
• Excellent collaboration skills
• Proven ability to influence, negotiate and communicate with internal and external customers through verbal and written formats
• Ability to interpret data and analyze trends on inventory/capacity/service levels
• Demonstrated effective coaching and feedback skills

PREFERRED QUALIFICATIONS

• Bachelor’s Degree or 4+ years prior leadership experience would be preferred
• LOMA or other Insurance Industry designation would be preferred

WORK ENVIROMENT

• Laptop, docking station, monitors, headset will be provided
• Preferred schedule: Monday – Friday, business hours are 8am to 5pm EST ideally
• This position may require commuting up to 2 days per week to a DXC office
• Applicants must be located within commuting distance of one of our office locations
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

OFFICE LOCATIONS:

• PREFERRED LOCATION: 20408 Bashan Drive, One Loudoun, Floor 2, Suite 231, Ashburn, VA 20147
• 4000 N Mingo Road, Tulsa, OK, 74116
• 100, Centerview Drive, Suite 100, Nashville, TN, 37214-3439
• 6901 Windcrest Dr, D2-1E-76, Plano, TX, 75024

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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Please note: DXC will respond only to requests for accommodations due to a disability.

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