Dealer Services Specialist II (Manheim Fredericksburg)

Company

Cox Automotive - USA

Vehicle Operations

Dealer Services Specialist II

Individual ContributorNo remote option; must work at a specified Cox location

No

Day

Compensation

Hourly base pay rate is $23.51 - $35.24/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

🚗 Buckle Up — Your Next Career Move Is Here!
Love cars? Love people? You might just love this job. We’re on the lookout for a Dealer Services Specialist II to join our crew at Manheim, part of the Cox family of businesses.
This isn’t your average desk job. You’ll be the go-to person for our dealer clients, making sure their auction experience is smooth, professional, and maybe even a little fun. Think of yourself as the pit crew for their auction day — keeping everything running like a well-oiled machine.
The Dealer Services Specialist II focuses on building strong client relationships, offering strategic guidance, and providing solutions to meet evolving needs. With a solution-focused approach, the specialist ensures consistent service levels through close coordination with business partners. They lead the sales process coordination, leveraging data to drive successful transactions and educating both clients and colleagues. Exceptional prioritization skills and professionalism are essential to manage client interactions effectively and enhance overall customer satisfaction.

Who You Are

You can think on your feet and address issues promptly, maintaining a smooth auction process. You’re committed to following all health and safety procedures and to maintaining strong relationships with dealers.

Here’s what you’ll be doing:

• Represent the dealer sales lane on sale days, ensuring smooth operations and exceptional client service. (yes, it’s as cool as it sounds).

• Promote Manheim’s suite of products and services to enhance dealer success.

• Assist dealers in preparing vehicles for auction, including in-lane and online listings.

• Negotiate bids, consult on pricing strategies, and provide reconditioning advice to maximize vehicle value.

• Serve as a trusted advisor by answering questions, resolving issues, and delivering proactive solutions.

• Cultivate strong client relationships through personalized communication and tailored strategies.

• Partner with internal teams (sales, mobile inspections, dealer services, trade desk) to deliver a unified client experience.

• Act as a liaison between clients and internal business units, ensuring timely resolution of issues with full ownership and follow-through.

• Utilize market insights, valuation data, and industry trends to provide strategic recommendations for improving dealer sales performance.

• Conduct personalized coaching sessions to help clients effectively use Manheim tools and comply with marketplace policies.

• Demonstrate professionalism, prioritization skills, and responsiveness in handling customer care issues promptly.

Minimum:

• A high school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination of education and experience, such as a degree or certification in a related discipline or 5 years of experience in a related field.

• A valid driver’s license.

• Strong communication and interpersonal skills.

• The ability to perform at a high level and adapt within a fast-paced team environment.

• The ability to sit or stand for prolonged periods of time, perform repetitive tasks

• Vision requirements include being able to see close, far and in color, judge distances and adapt to changes in focus.

• Strong verbal and written skills

• Strong organizational skills

• Strong analytical skills and attention to detail

• Ability to build strong business relationships

• Problem solving and de-escalation skills

• Ability to work independently and as part of a team

Preferred:

• 1 to 3 years of auction experience or 2 to 4 years of dealership experience.

• Previous experience in sales support role.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.