Database Service Delivery Leader

Job Description:

DBA Service Delivery Leader

Position Overview

We are seeking an exceptional DBA Service Delivery Manager to lead our global database services delivery organization for a strategic 3-year client engagement. This pivotal role will oversee the comprehensive onboarding and ongoing service delivery of logical/application database management services across a complex, multi-stakeholder environment. You will manage relationships with customer business teams, DXC application teams, customer Infrastructure DBAs, and coordinate a global VSDBA team spanning the US, Mexico, and Philippines to deliver world-class database services that directly impact business-critical applications.

Key Responsibilities

Strategic Service Delivery Leadership

• Client Relationship Management

• Cross-Functional Stakeholder Coordination

Global Team Leadership & Operations

• Global VSDBA Team Management

• Performance Optimization and Service Excellence

Service Management & Process Excellence

• ITIL Integration and Service Delivery

• Technology Platform Management

Financial & Contract Management

• Contract Performance and Growth

• Risk Management and Compliance

Onboarding Leadership & Transition Management

• 3-Month Onboarding Program Leadership

• Continuous Service Enhancement

Required Qualifications

Experience & Leadership

• 12+ years in enterprise database management with progressive leadership experience

• 5+ years managing multi-client database operations in complex stakeholder environments

• 3+ years experience with global team management across multiple geographic regions

• Proven success leading database services delivery in application-focused environments

• Demonstrated experience managing vendor relationships and multi-stakeholder coordination

Technical Foundation

• Deep expertise in logical/application database management across multiple DBMS platforms

• Strong understanding of database performance optimization, including query tuning and indexing strategies

• Experience with enterprise monitoring tools (New Relic preferred) and database management platforms

• Knowledge of data modeling tools (ER Studio preferred) and enterprise repository management

• Understanding of ETL processes, data integration, and cross-application database coordination

• Familiarity with cloud database platforms and hybrid infrastructure environments

Service Management Excellence

• Extensive experience with ITIL processes and service delivery frameworks

• Proven ability to implement and optimize ServiceNow for database service delivery

• Demonstrated success in managing complex SLAs and contractual commitments

• Experience with performance metrics development and KPI management

• Strong background in incident, problem, and change management for database operations

Client Relationship & Communication

• Exceptional executive communication skills with ability to facilitate complex stakeholder discussions

• Strong business acumen with ability to translate technical database concepts into business value and strategic outcomes

• Demonstrated success managing complex client relationships and leading organizational change initiatives

• Experience facilitating collaboration between business teams, technical teams, and vendor organizations

• Cultural sensitivity and experience leading relationships across global time zones

• Proven ability to drive consensus and decision-making in multi-stakeholder environments

Industry Knowledge

• Understanding of data governance frameworks and regulatory compliance requirements

• Experience with database security best practices and audit requirements

• Knowledge of capacity planning and resource optimization in enterprise environments

• Familiarity with database backup, recovery, and disaster recovery strategies

• Understanding of application development lifecycle and database change management

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $92,000 - $171,000.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

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