As a technology-enabled and digital-led bank, data is at the heart of everything we do. It powers how we measure risk, assess performance, and make decisions. To ensure we unlock the full value of our data, we must guarantee its completeness, accuracy, auditability, traceability, and protection. The Global Data Organisation serves as the first line of defense in securing robust data chains, working in close collaboration with all functions, business lines, and countries across the Bank.
The Global Chief Data Office (CDO) plays a pivotal role in this mission. As a central organizational unit, the CDO partners with stakeholders across the enterprise to enable frictionless customer journeys, support ESG-driven innovation, and deliver data products that enhance decision-making. With emerging trends such as digital wallets on the horizon and increasing regulatory expectations around data governance, the CDO is evolving to meet these challenges head-on, ensuring our data remains both a strategic asset and a safeguarded resource.
The opportunity
The Global Data Management team is responsible for building our design capability and establishing our global mandate over our data frameworks and controls. They will define, maintain and continuously improve ING global standards for Data Governance, Data Quality, Data Protection, AI and Data Ethics, ensuring consistent application across the Bank and full alignment with both regulatory expectations (BCBS29, GDPR, AI Act, DORA etc.) and INGs business objectives.
To realize this, we are moving towards a leaner data management function with much stronger functional ties to countries and functions to stimulate co-creation of data management standards, work-instructions, frameworks, and embedding full ownership of data processes and controls in the entire organization. The Global Data Management team will work closely with the operations and transformation capabilities of CDO to ensure that data delivered across the Bank is adherent to our global policies and frameworks.
This role is positioned within the Global CDO organization, as part of the Global Data Management team, with a clear mandate to strengthen cross-functional, country, and business line collaboration. It will work closely with other DPE process leads and the control owner to drive co-creation of truly global procedures. In addition, the role will actively engage with control owners across other areas of data management—including EUC, reporting, and Data Management Control Standards—to ensure alignment and integration of data privacy requirements across the broader data landscape.
The Data organization is globally present, with people working in Amsterdam, Manilla, Bucharest and many more ING countries. The Data Protection team based in NL collaborates with more than 80 Data Protection experts around the globe working on our ambition: making sure data is being treated in a pragmatic, compliant and safe way!
As a Data Protection Expert – process lead you are responsible for defining an optimal and harmonized approach for adhering to the data storage limitation principle and Global Record Retention and Deletion (GRRD) requirements.
Your responsibilities
As a Data Protection Expert Process Lead, you are responsible for:
Your competencies
We are looking for a detail-oriented and improvement-driven professional to lead ING’s global procedure for Record Retention & Deletion, ensuring a harmonized and compliant approach to GRRD controls. You will collaborate with stakeholders to refine procedures, track implementation progress, and identify opportunities for automation and lean process enhancements. Success in this role requires strong communication skills, the ability to simplify complex requirements, and a collaborative mindset to influence change across the organization
What we offer
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands.
The benefits of working with us at ING include:
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.