Data Domain Manager/Steward - Hotel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

The successful candidate will participate in various projects and initiatives to ensure alignment of hotel data across the business – working collaboratively to ensure that hotel-related standards and data quality rules are in place to deliver trusted hotel data, key performance indicators, lineage, and metadata are curated, accurate, consistent, and governed across our global travel sales and software ecosystem.

What You'll do

• Govern hotel-related data assets, metadata, lineage, and critical data elements (CDEs)
• Define, maintain, and align enterprise hotel key performance indicators
• Establish and enforce data quality standards and data contracts for hotel reservations data
• Support efforts to establish and mature reference data management (RDM) and master data management (MDM) capabilities
• Act as the enterprise expert for hotel reservation flows across:
  • Travel counselor-assisted bookings
  • Travel Partner Network (TPN) bookings
  • Online and offline tools/products that produce, process of consume hotel data
  • Partner with business and technical stakeholders to ensure integration of hotel data across platforms
  • Review hotel data quality reports and work to resolve data quality improvements

• Serve as the point of escalation for hotel data-related issues across the business
• Ensure that hotel KPIs and metrics are consistently defined, sourced, and reported
• Support enterprise reporting by aligning data lineage and traceability for hotel-related data
• Contribute to the development of dashboards, data catalogs, and business glossaries specific to hotel content

What We’re looking for

• Bachelor’s degree in business, data management, information systems, or equivalent work experience
• 5+ years’ experience in travel data management, with at least 3 years working with hotel data
• Understanding of booking channels and tools
• Background that includes data governance, data lineage, metadata management, and KPI definitions
• Experience working in a global, matrixed environment across multiple stakeholders and business units
• Understanding of hotel distribution systems, content aggregation, and hotel booking processes/flows
• Knowledge of data governance frameworks (DMBOK-aligned preferred)
• Familiarity with data management tools (Alation, Collibra, DataHub, Anacoma, or similar), a plus
• Strong analytical and problem-solving skills with ability to bridge technical and business perspectives
• Excellent communication, collaboration, facilitation, and stakeholder engagement skills across global teams

Location

Mexico

Click here to learn more about the benefits we offer in Mexico.

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!