Data Center Technician II
The Data Center Sites Technician II installs, moves, and decommissions hardware, including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. The technician will confirm and label devices, racks, and cables. The technician will work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
The Data Center Technician performs these activities under the direction of Site Services Senior Staff (Technician Level III & Lead Technicians, Operations Supervisor and/or Operations Manager) and follows Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.
The Data Center Technician-II must be proficient enough in the Operations Support Technician and Technician-I functions to effectively train new OST & Tech-I staff members. At times, the Technician-II may serve as a project/task delegate to Technician-III and/or Lead Technician staff. To satisfy these requirements, the Technician-II must demonstrate professional communication and leadership characteristics on an ongoing basis.
The Data Center Technician-II will be fully QC qualified and must begin demonstrating proficiencies consistent with meeting on-call requirements within 6 months of hire or promotion.
Required Skills:
- Physically assist in moving and racking equipment.
- Able to safely lift and move a minimum of fifty (50) pounds
- High level of written and oral fluency in English
- Must provide own transportation to work locations
- Excellent verbal and written communication skills
- Must be able to respond to any On-Call request within 1 hour, if added to on-call rotation
- Able to update asset management data as required using scanners
- Can effectively utilize the ticket management systems
- Able to Install/De-Install/Maintain servers, switches, routers, storage and other hardware
- Able to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
- Can communicate effectively in tickets and emails, to customers, management, and peers
- Must work effectively with other Milestone staff and customers
- Must be able to multitask.
- Must be able to adapt to changing priorities, conditions, and circumstances
- Must be punctual and reliable.
- Must have good organization skills.
- Must have good interpersonal skills for working in a team environment.
- Must have good time management skills.
- Delivers a good quantity and quality of work.
- Able to operate material handling equipment—server lifts, pallet jacks, and forklifts (if certified)
- Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. Able to learn new software.
Required Experience:
- 3+ years Rack and Stack experience (or demonstrate abilities consistent with)
- Working knowledge of one or more ticketing systems. Service Now knowledge preferred.
- Working knowledge of computer hardware
- Working knowledge of networking components and infrastructures
- Knowledgeable in Data Center best practices (i.e., basic fault tolerance, cable routing, calculating power usage)
- Expert cable management skills and experience running fiber and copper in a data center
- Some knowledge of data center electrical, HVAC, and bandwidth infrastructures, as well as fiber/copper topologies
- Certifications in Data Center technologies are desired
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks, which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers