Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a CX Export Consultant to join our team in Cotonou.
When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us, teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.
Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.
Improve customer experience by analyzing journeys and identifying friction points
Collaborate with sales, marketing, and support teams to implement solutions
Manage customer channels, onboarding, and relationship development
Handle case management, contract and dispute resolution
Analyze customer data and feedback to drive CX improvements
Monitor KPIs such as CSAT, NPS, and response times
Support CX process documentation and continuous improvement initiatives
Someone with:
Bachelor’s degree or higher in Marketing, Management, Logistics, or related field
2–3 years of experience in customer experience or customer service
Proficiency in CRM tools and data analysis
Strong command of English (written and spoken); French fluency is a plus
Knowledge of the DTCX sector is an advantage
Analytical and solution-oriented mindset
Excellent communication and collaboration skills
Autonomy and proactivity
Attention to detail
Team spirit and adaptability
Passion for delivering exceptional customer service
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.