Customer Training Coordinator (Training Scheduler)

Customer Training Coordinator (Training Scheduler)

Company:

Boeing United Kingdom Limited

Boeing Training Solutions is dedicated to the development of capable and resilient commercial aviation professionals. Our training products are trusted worldwide and backed by Boeing’s experience, knowledge, and research to increase learning efficacy and enhance aviation safety. With seven global training campuses Boeing Flight Training provides airlines with a comprehensive course offering, regulatory approval, and the flexibility to train their aviation professionals to a higher standard and equip them with the tools they need to safely and proficiently operate Boeing aircraft.

Working within the Customer Training Operations team at our Gatwick Campus in Crawley, the successful candidate will be responsible for executing a range of day-to day processes.

Responsibilities: 

• Prepare all student training files and training material prior to course commencement

• Assign students using IPSS and LMS system

• Reconcile Contract Instructor invoices and provide timely summaries and accruals

• Check student pre-requisites before course commencement

• Maintain adequate stocks of training materials including manuals

• Create and report out on metrics

• Distribute, track, and process appropriate paperwork to ensure training compliance

• Updating the course locker plan in necessary locations weekly

• Communicate with stakeholders prior to the start of training of new customer to obtain necessary forms

• Utilize various reports to ensure accuracy of student count per course and take any require action

• Maintain various spreadsheets to ensure all actions, documents, and process steps are completed accurately and in a timely manner

• Processing new instructors joining and instructors leaving

Competencies & Skills:

• Customer Focus: Build and maintain excellent customer relationship by building rapport with our customers, stakeholders, and colleagues.

• Professional/Technical Expertise: Thorough knowledge of Flight Training curriculum and scheduling. Ability to fully utilize scheduling system.

• Judgement: Identifies problems and implements solutions within scope.

• Collaboration:  Ability to work effectively in a team environment, sharing information and making suggestions.

• Organization and Accomplishment of Work – Plans, prioritizes, completes work efficiently and cost effectively; manages multiple tasks simultaneously while achieving expected amount and quality of work. Ability to multi task to meet tight deadlines.

Preferred skills and experience:

• Minimum 1 years Scheduling experience desired, ideally in a Flight Training environment

• Minimum 1 year in a Customer Service role ideally in an Aviation environment

• Minimum 1 year experience working with computers and Microsoft 365 products

• Must be able to speak, understand, read and write English fluently; be able to communicate clearly and accurately using both verbal and written communications

• Aviation experience very desirable, especially Flight Training experience

Becoming a Boeing Employee

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

• Competitive salary and annual incentive plans

• Continuous learning - you’ll develop the approach and skills to navigate whatever comes next

• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way

• Excellent Adoption and Parental leave options

• 23 days plus UK public holidays and a Winter Break between Christmas and New Year

• Pension Plan with up to 9% employer contribution

• Short Term Sickness: 100% pay for the first 26 weeks

• Long Term Sickness: 66.67% of annual salary from 27th week

• 4x annual salary life insurance

• Learning Together Programme to support your on-going personal and career development

• Access to Boeing’s Well Being Programs, tool and incentives

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (United Kingdom)