About VR Systems
VR Systems is an employee-owned technology company based in Tallahassee, Florida, providing trusted election management software and hardware to jurisdictions across the United States. For over 30 years, we’ve partnered with election officials to deliver secure, reliable, and user-friendly solutions that support every stage of the election process — from voter registration to poll operations. We strive to provide the best products, services and support to enable election officials to secure the public's trust in democracy. As a 100% employee-owned company, we believe in shared success, continuous improvement, and empowering our team members to make a real difference.
About the Role
We’re seeking an experienced and people-focused Technical Customer Support Team Lead to guide our Support Representatives and deliver exceptional service for our customers. This is a hands-on leadership position combining team management, operational coordination, and direct collaboration with product and training teams. You’ll lead a talented team of up to 10 professionals, driving performance, fostering engagement, and ensuring our customers receive timely, knowledgeable, and empathetic support — especially during critical election cycles.
Key Responsibilities