About Megaport
We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 350 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
Our Team Culture
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
The Role
We're seeking a skilled Customer Support Engineer to join our growing team in Mexico City, where you'll be the go-to expert for resolving complex networking issues for our English-speaking customers. As the first point of contact, you’ll provide high level service while troubleshooting and escalating technical challenges for the Mexico Megaport customer base.
In this dynamic, fast-paced role, you'll collaborate with a global team to efficiently manage customer requests and deliver seamless solutions. You'll gain hands-on experience with Megaport's rapidly expanding global network and have the opportunity to grow your career. If you're passionate about problem-solving, detail-oriented, and thrive in an independent work environment, this is the perfect opportunity for you!
This role will require office attendance between Tuesday to Thursday if you are rostered between these days.