Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.
Why is this role important to Field Nation?
Ensuring our internal customer support teams have all the training and tools they need to successfully execute simple and effective processes is critical to the success of our growing marketplace. In this role, you'll be instrumental in ensuring our internal knowledge, processes, and training materials are accurate, accessible, and up-to-date. This role is a vital link between process changes, product updates, and the front-line support staff, directly impacting their efficiency and the overall customer experience. This position is located in Uttara, Dhaka, Bangladesh and reports to the Customer Support Enablement Lead located in the U.S.