Customer Support Consultant

Join the change. Electrify your future!
 

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.

Join the change.  Electrify your future.

About the role

As a Customer Support Consultant at connectnow, you’ll play a key role in supporting our customers, clients, and partners. Working closely with our REA partners, Field Sales, and Operations teams, you’ll deliver exceptional post-sale support, manage escalations, and resolve issues to ensure a seamless customer experience.

In this office-based role, you’ll handle inbound phone and email enquiries, set up and maintain REA partner profiles, process sales data in Moveworks, and keep customer information accurate and up to date. You’ll also identify and address recurring issues that impact service quality.

Success in this role calls for strong communication and problem-solving skills, a proactive approach to issue resolution, and a genuine passion for providing outstanding customer service.

What you’ll be doing:
 

• Deliver exceptional customer experiences by resolving issues quickly and efficiently, helping retain sales and strengthen customer relationships.
• Support our partners and teams by providing high-quality administrative assistance to Business Development Managers, real estate partners, and clients.
• Operate across multiple systems with confidence, managing data accurately and efficiently to keep processes running smoothly.
• Champion compliance and professionalism in every interaction, ensuring all regulatory standards and company values are upheld.
• Foster a safe and positive workplace, living the AGL values and prioritising both physical and mental wellbeing.

About you:
 

• Previous demonstrated customer service, sales or account management experience
• Positive attitude, strong negotiation skills and a willingness to learn.
• Ability to provide excellent customer service and build rapport with our customers.
• Excellent communication skills – both written and verbal.
• Availability to work Monday to Friday between 8amm-8pm & some Saturdays between 8am – 1pm.

At AGL, we offer a wide range of benefits including:
 

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL’s share purchase plan and insurance deals.
   

*Benefits may change over time and vary based on role type and location.
 

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Docklands VIC 3008

Job Family Group

Customer Service