We are PZ Cussons. Our purpose is For everyone, for life, for good.
Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.
Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.
POSITION SNAPSHOT
Job title: Customer Supply Coordinator
Location: Manchester
Contract type: Permanent
WHO ARE WE
PZ Cussons is a FTSE250 listed consumer goods business, headquartered in Manchester, UK. We employ around 2,600 people across our operations in Europe, North America, Asia-Pacific and Africa. Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Childs Farm, Cussons Baby, Imperial Leather, Morning Fresh, Original Source, Premier, Sanctuary Spa and St. Tropez.
Sustainability and the wellbeing of our employees and communities everywhere are at the heart of our business model and strategy, and captured by our purpose: For everyone, for life, for good.
If you want to join a business in transformation with exciting growth plans and the opportunity to work flexibly, apply to work for us today.
The Role:
The Customer Supply Coordinator will be accountable for end-to-end customer order management, and the clear effective communication and resolution of service-related queries. It is a crucial part of PZ Cussons, the role ensures to maximise sales and minimize shortages through critical tasks such as processing orders for defined accounts, resolving late and failed deliveries. The role will minimize lost sales to recover sales quickly for the ongoing success of the Customer Supply function. The Customer Supply Coordinator ensures we challenge credits and non-conformances, align stock reconciliation, and continue to grow our customer relationships. If you are a detail-oriented individual with clear communication and problem-solving skills who has a strong interest in working within Supply Chain, then please read on!
Accountabilities:
Manage supply relationship with customer through building rapport, good decision making and strong analytical and communication skills
Reporting both internally and externally service levels, stock and logistics issues to build confidence in PZ’s ability to maximise Customer availability
Plan and lead customer supply chain meetings to identify issues and agree action plans for future development of processes / ways of working to support maximising retail sales
Drive high customer service levels through active challenge cross functionally with Supply Planning and Demand teams in both UK and Beauty BUs
Liaise with commercial team and MS&P team to allocate stock in line with policies – understand wider business context to prioritise and maximise customer satisfaction / availability /profit
Investigate credit requests and non-conformances – working with 3PL partners and customer to resolve disputes and appeal fines imposed by customers, and ensuring root cause resolution where appropriate
Stock reconciliation/idoc issues through investigatory skills and robust challenge across 3PL partners and Supply Planning teams to ensure compliance with internal processes and accurate recording of net working capital
Working with outsourced Consumer Services team to facilitate consumer issue resolution
Identify opportunities to reduce cost to serve through maximising load utilisation & minimising case pick as well as working on wider efficiencies through understanding, devising and implementing changes to customer and 3PL partners processes / transport arrangements
Superuser responsibility for Order to Cash and Logistics areas. This includes strong system knowledge, testing and training within the team
Key Skills & Qualifications :
Experience working with FMCG or Consumer goods - understands principles of working with a large volume of orders and deliveries at a pallet delivery level
Clear understanding of how 3PLs operate and basic principles of warehousing and logistics
Strong appreciation of relevant processes in key departments - e.g. Supply Planning, Demand Planning, MS&P, Accounts Receivable, Sales
Understands how to wider business works and enthusiastically seeks out further information to provide own wider context. Engages with the brands, wants to understand financial performance etc
Equal Opportunities:
At PZ Cussons, we value diversity and make sure everyone feels included. We want our team to reflect society and our global customers. We welcome applicants from all backgrounds and your unique perspective helps us develop brands and create new products for our consumers.
If you need extra support during this process, please inform us so that we can accommodate your needs appropriately. It is important to us that all candidates feel recognised and have a good experience with PZ Cussons as part of our commitment to inclusivity.
PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!