Customer Success Manager

This role is at the front line of VTS’s growth engine. In this expanded version of a traditional SDR role, you’re cultivating relationships and ensuring long-term customer value. You will help identify and engage users of our Activate platform with the aim to increase their adoption of our product. Leveraging data-driven workflows and senior leadership strategies, you’ll generate pipeline at scale, test new go-to-market strategies, and provide critical insights back to the sales and marketing teams. 

What you can expect as a Customer Success Manager:

At VTS, you’ll be joining a high-impact, lean team partnering in activating new revenue streams. You’ll:

• Drive Strategic Customer Relationships: Form lasting relationships with both property teams and senior decision makers across the country. You will be instrumental in nurturing these connections from initial contact through engagement, serving as a critical touchpoint for ongoing success.
• Ensure Platform Adoption and Value: Proactively engage to monitor product utilization and ensure high adoption rates. Work independently with property teams on issues to achieve resolution. Take a prospect’s vision of their tenant experience goals and work closely with them to develop a viable plan to achieve their goals
• Leverage Engagement Data for Growth: Utilize data to automate busywork so you can focus on connection, enablement and experimenting with strategies to drive growth. This includes tracking customer engagement metrics to provide critical insights and proactively identifying key upsell and expansion opportunities within managed accounts.
• Scale and Collaborate: You will learn to manage across scale, using data to identify pipeline efficiently while collaborating closely with senior leadership to generate pipeline growth.

What makes you a great fit?

This role demands a self-starter who is driven by goals and thrives in a complex, fast-paced environment.

• Self-Starter Characteristics: You are curious, coachable, and ready to dive headfirst into a fast-paced, goal-driven environment. Your mindset and hustle matter most, demonstrating the initiative required to manage accounts and opportunities independently.
• Data-Forward Approach: You embrace new tools and want to learn how to use data to work smarter and faster, understanding how to interpret engagement metrics to inform actions.
• Proven success driving pipeline generation or customer satisfaction.
• You thrive on structure, love hitting goals, and excited to be part of a team that’s building something big.
• You bring 2+ years of professional or experience in CRE, SaaS, sales, or customer success.

What VTS Values & How We Show It

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees! 
• Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches! 
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees! 
• Move as One - We work in an open floor plan to promote cross-functional collaboration. 
• Take Ownership - Be an owner of the company you’re building with our equity packages. 
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!