Customer Success Manager

Job Purpose:

In this role, you’ll lead the onboarding process for new customers, ensuring a smooth and impactful start to their journey. You’ll manage a portfolio of accounts, drive product adoption, and provide ongoing post-sale support acting as the key link between clients and internal teams.

You’ll also get creative! If you have a background in design or enjoy creating tailored visuals or training materials, that’s a big plus. Your insights from customer interactions will help shape strategy, uncover upsell opportunities, and improve overall satisfaction.

What you’ll do:

• Own onboarding and post-sale support for assigned accounts

• Build strong relationships and drive product usage

• Create workplans and training tailored to client needs

• Analyze customer data to identify growth opportunities

• Collaborate across departments to resolve issues

• Log activity and generate insights to support sales

Education and Certification:

• Minimum High School diploma required.

Required Knowledge, Skills and Experience:

• Possesses strong data entry skills.

• Able to demonstrate complex problem solving, critical thinking, and decision-making.

• Able to communicate clearly and convey necessary information.

• Able to converse and write effectively in English and other local / regional language.

• Understand, communicate, and collaborate effectively with people across various identities.

• Able to negotiate skillfully and promote/sell ideas persuasively.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

• Able to effectively multi-task.

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!